- Public Works
The Public Works Department consists of several divisions, including a water distribution system, wastewater collection system, streets department, and general maintenance department.
View the current Watering Restrictions.
See information about your water quality.
Water & Wastewater
The Water Division is responsible for the operation, repair and maintenance of all water lines, valves and fire hydrants. This Division performs daily sampling required by the State of Texas to maintain a superior water quality rating for the citizens of Prosper. The Town of Prosper purchases treated water from the North Texas Municipal Water District. The water is stored in ground storage tanks until it is pumped to our elevated water tower. Water is then distributed through pipes to Prosper citizens and all non-residential customers. The Wastewater Division is responsible for the collection of all wastewater and its transmission to the North Texas Municipal Water District and Upper Trinity Regional Water District wastewater treatment plants. The Division includes the operation, maintenance, and repair of all sewer lines, manholes, and lift stations connected to the wastewater collection system. The Meter Division reads, repairs, replaces, and helps customers understand how water meters work. This Division has implemented a remote-read transmitter retrofit program and a meter change-out program. The Meter Division takes pride in the accurate reading of every meter.
Water & Wastewater Problems
If you experience a Water or Wastewater issue in your home, please contact the Public Works Department at 972-347-9969 during business hours (7 am to 3 pm). A Town employee will check to see if there is a leak or blockage in a Town's line. Otherwise, you will be notified if you should contact a plumber. Did you know? The Water and Wastewater Division has an employee on-call 24 hours a day, 7 days a week, 365 days a year. If you need assistance after regular business hours, please call the Non-Emergency Dispatch line at 972-347-2226. The on-call personnel will be dispatched to your home or place of business.
The Street Division is responsible for the repair and maintenance of streets, sidewalks, alleys and drainage systems. The Street Division rebuilds asphalt streets; makes minor concrete street and alley repairs; builds and repairs sections of sidewalk and curbs; cleans drainage ditches in the public right of way and culverts; sweeps streets; and sands driving surfaces during icy weather.
Street Repair List
Annual street repairs are determined and scheduled according to a 'Street Improvement List', which is approved by Town Council. This can be requested from Public Works by emailing Frank Jaromin.
Emergency Street Repair
Potholes, rough roads, downed trees and missing signs should be reported to Public Works by emailing Trisha Reneau. If an emergency exists, please call the non-emergency police dispatch at 972-347-2226.
If the sidewalk meets the criteria below it will be placed on the repair list (minimum repair criteria):
- A 1-inch or greater trip hazard
- A section is divided into 3 or more pieces
- Grade of sidewalk creating persistent standing water problem (water standing for more than 48 hours) without new water being added
- Sidewalk adjacent to back of curb has separated from top of curb by 1 inch or more
Town crews maintain and clear dirt and debris from major drainage channels, as needed, to allow water to flow unrestricted.