FAQs • Prosper, TX • CivicEngage

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Building Inspections

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1. As a homeowner doing my own work at my home, when am I required to obtain a permit?: As a homeowner, you are required to obtain the same permits that a contractor would. Depending on the type of project, a permit may be required. If you are questioning whether your project requires a permit and inspections, please contact our office at 972-346-3502.

2. Why should my contractor obtain the permit instead of me, as the homeowner?: A hired contractor is required to obtain the permit for work they are performing because they are required to be registered with the Town and are responsible for ensuring the work meets Town ordinance and code requirements. Always ask to see the permit before work begins.

3. How can I find out which contractors are registered with the Town?: You are able to search via the CSS Portal by contractor type; i.e plumbing, electrical, mechanical or general contractor. Or by contacting the Town, please contact our office at 972-346-3502 or send your request by emailing Permits.

4. How long will it take to get my permit application reviewed?

Minor Permits: Five business days
- Minor Permits include Swimming Pools, Accessories, Signs, Fences, Flatworks, etc.
Residential Permits:
- 1st round - ten business days
- 2nd round and above - five business days
- Residential Permits include New Homes, Residential Remodels, Additions, etc.
Commercial Permits:
- 1st round - twenty business days
- 2nd round and above - ten business days
- Commercial Permits: include Stand-alone Buildings, Shell Buildings, Remodels, Tenant Finish Outs, Additions, etc.

5. How long is my permit valid for after being issued?: Most permits expire 180 days from the date of issuance or the date of your last approved inspection, whichever is most recent.

6. My Homeowner’s Association (HOA) is telling me that I cannot build my project. Is this true?: While your project may be approved by the Town, deed restrictions and HOA covenants should be verified prior to applying for a permit, as they may supersede Town requirements. The Town does not enforce deed restrictions and/or HOA covenants.

7. Are subcontractors required to pull separate permits for larger projects?: No. The general contractor shall obtain the permit and list the subcontractors (mechanical, electrical, and plumbing) that will be working on the jobsite. The subcontractors shall be registered to work in the Town. If a subcontractor is doing work after the main permit (the permit issued to the general contractor) has been finaled, then the subcontractor shall obtain a separate permit.

8. Do I need a permit to build a deck?: A permit is not required for decks that do not exceed 200 square feet in area that are not more than 30 inches above grade at any point, are not attached to a dwelling, and do not serve the exit door as required by the IRC.

9. Is a permit required to build a patio cover/shade arbor?: Yes. For more information, please refer to the Patio Cover or Arbor/Pergola handouts.

10. Is a permit required for an accessory building (storage shed)?: Yes. All accessory buildings, regardless of square footage, require a permit to ensure they meet the minimum setback requirements and are constructed in a safe manner. For more information, please refer to the Storage Building handout.

11. Do I need a Certificate of Occupancy for my business?: Yes, you will need a Certificate of Occupancy. Questions regarding the Certificate of Occupancy process can be answered by contacting the Building Inspections Department at 972-346-3502.

12. Can I move furniture and/or equipment into a commercial space prior to receiving my Certificate of Occupancy?: Furniture can be moved in, but only after receiving approval from the assigned Building Inspector and the Town Fire Marshall’s Office.

13. When is a fence permit required?: A fence permit shall be obtained from the Building Inspections Division prior to the installation of alterations, additions, or changes measuring more than sixteen linear feet over a period of twelve months, as outlined within the Fence Ordinance (PDF).

14. What are the requirements for retaining walls?

Retaining wall requirements are covered under Section R404.4 of the 2015 International Residential Code and 1807.2 of the 2015 International Building Code.

Retaining walls less than forty-eight (48) inches in height measured from the bottom of the footing to the top of the wall that are not supporting a surcharge do not require a permit.
Retaining walls over forty-eight (48) inches in height measured from the bottom of the footing to the top of the wall require a permit and must be designed by a registered design professional.
Retaining walls up to forty-eight (48) inches in height are not required to be designed by a registered design professional as the most common manufacturers and products used in retaining walls (pave stone for example) have designs and charts available in their technical resources online. If the applicant shows a design using unusual materials that are outside of code (railroad ties or bags of concrete spiked in place, for example), then an engineer-sealed structural letter would be required at time of final inspection.

15. Is a permit required for foundation work?: Yes. The foundation company performing the work shall be registered with the Town and obtain a permit. As part of the permit submittal, an original engineer sealed design shall be provided. At the time of inspection, a second original sealed letter from the engineer shall be provided to verify repairs were performed to engineered specifications.

16. If my sidewalk (flatwork) has already been approved, can I replace a section without a permit?: No. All Town sidewalks (even a section) require a flatwork permit be obtained and inspected prior to pouring concrete.

17. Do scheduled inspections automatically rollover after being canceled due to weather?: No. The contractor is responsible for checking the jobsite and rescheduling the inspection.

18. Can I install my own irrigation system on my property?: Yes. A homeowner can perform their own work with a submitted Homestead Exemption Affidavit (PDF) and proof of said homestead exemption. Please note, as the homeowner you are still required to obtain a permit and list a licensed backflow tester to test the backflow assembly. The licensed backflow tester shall be registered to perform work in the Town.

19. When is a permit required for heating or air conditioning work?: A permit is required for the removal or replacement of a unit. A permit is not required for the repair or replacement of parts only. When a permit is required, the contractor shall be registered to work in the Town and obtain a permit prior to performing any work. All work shall comply with the Town’s adopted codes.

20. Can I add flatwork that isn’t shown on the approved construction plans for my house?: Yes. A separate flatwork permit shall be obtained and inspected prior to pouring concrete. For more information, please refer to the Storage Building handout.

21. Does the Town issue Temporary Certificate of Occupancies on new homes?: No. To protect the health and welfare of our residents, the Town does not allow occupancy of a home until all required inspections have been conducted and passed, showing compliance with the Town’s adopted codes and ordinances.

22. Do I need a permit to install a flagpole in my yard?: No. The Town does not require for a permit to be obtained, however, flagpole requirements as outlined in the Sign Ordinance (PDF), shall be observed. A residential flagpole shall not exceed thirty (30) feet in height.

23. What type of temporary signage is allowed for business grand openings in the Town of Prosper?: The Town of Prosper allows banner signs, human signs, and inflatable signs, as outlined in the Sign Ordinance (PDF). Human signs do not require permits.

24. Is a permit required for Banner Signs and/or Inflatable Signs?: Yes. For more information, please refer to the Banner Sign Requirements and the Inflatable Sign Requirements, as outlined in the Sign Ordinance (PDF).

25. How early do I need to submit for a sign permit?: A Sign permit shall be submitted a minimum of five business days prior to the anticipated sign installation, however, the permit must be in hand prior to installation.

26. Are wind devices, such as pennant flags, streamers, spinners, balloons, feather signs, or similar devices allowed within the Town of Prosper?: Wind devices are expressly prohibited within the Town of Prosper, with a few exceptions as outlined in the Sign Ordinance (PDF).

27. What is a Special Event?: A Special Event, as defined within the Special Event Ordinance (PDF), is an event or gathering that requires a temporary exception to otherwise applicable rules or requirements.

28. Is a permit required for a Special Event?: Yes. For more information, please refer to the Special Event Packet (PDF).

29. How early does a Special Event permit need to be submitted?: To provide adequate time for multiple departmental reviews, Special Event permits shall be submitted a minimum of fifteen business days prior to any event intended to accommodate less than 500 persons and a minimum of thirty business days prior to any event intended to accommodate 500 persons or more.

30. Do I need a permit to install a self-contained spa?: Yes. The inspectors must inspect the electrical and/or plumbing work to ensure it meets the Town’s adopted code requirements. Please refer to the Residential Pool/Spa Handout (PDF) for further information.

31. Is it true that replacing a water heater in my house requires a permit?: Yes. State law requires for the Town to perform inspections of water heater replacements. If a contractor is performing the work to replace the water heater (gas or electric), the plumber must be registered with the Town, obtain a permit prior to the work being performed, and ensure an approved final inspection from the Town is obtained. If the permit cannot be obtained before the work is performed due to the permit office being closed (and the work is emergent), a permit must be obtained on the following business day. If a homeowner is to perform the work, proof of homestead exemption as well as a completed Homestead Homeowner’s Affidavit (PDF) must be provided at time of permit application. The work performed must comply with the Town’s adopted plumbing codes and ordinances.

32. The plumber tells me that my water heater now requires a drain pan. Is this true?: Pans are required when a water heater is installed in a location where a leak will cause damage. Where a pan drain was not previously installed, a pan drain shall not be required for a replacement water heater installation (per Section P2801.6.1 of the 2015 IRC). Due to high and variable water pressure throughout Town, PRVs are required for all new homes. Most existing homes have PRVs necessitating expansion tanks for storage tank-type water heaters.

33. Does the building code allow plumbers to install a water heater in an attic?: Yes. Please note, a permit is required to be obtained prior to installation and certain conditions must be followed as required by the International Residential Code (IRC).

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Citizens Self-Service Portal

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1. How do I login to the CSS portal?: Your first step with the Citizens Self-Service portal will be to register as this will create your user account. This is done only the first time you ever use the system. During this process, you will be given the opportunity to choose a username and password that is unique to you. When setting up your account, you must designate a single email address to receive email notifications about application status updates, invoices, and process information. An email will be immediately sent to you, and you will need to click the “confirm email” link in this setup email. Then, you can log into the CSS portal at any time in the future using your chosen username and password.

2. How do I register as a contractor in the CSS portal?

Please go to the Citizens Self-Service portal and set up a login. Once you have logged in, choose to apply, type in the contractor type you are looking to apply for, and follow all the prompts.

Once it has been submitted, you will receive an invoice if required to pay within 24 hours. The contractor license will be activated 24 hours after the invoice is paid.

We appreciate your patience and understanding. If you have any questions, please get in touch with the office by phone at 972-346-3502 option 2 or email permits@prospertx.gov

3. How do I apply for a permit in the CSS portal?: Please see the How to Apply for a Building Permit document for details on applying for a building permit in the CSS portal.

4. Do you recommend a certain web browser to access the CSS portal?: We always recommend using the Google Chrome web browser to access the CSS portal.

5. How long will it take to get my permit application reviewed?: Permit applications are typically reviewed in two-three business days.

6. How do I request an inspection in the CSS portal?: Please see our Requesting an Inspection guide for directions on how to request an inspection on the CSS portal.

7. How do I check the status of my permit?

The status of a permit can be found by using the “Search Permits” tool located on the CSS portal homepage. Customers listed as an authorized contact on a permit may see additional details when they are logged into their account. These details are found on the “Reviews” tab and include:

Status of a review
Date a review was completed
Anticipated permit issue date

8. How do I search for registered contractors? Do I have to create a user account just to view registered contractors?: Residents and other users who want to search for a registered contractor with the Town of Prosper can do so through the Citizens Self-Service portal. The portal provides a home page to allow users to access public information without being logged into the portal. Citizens can click on "search" to access public information and they do not need to log in or set up an account to do so.

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Communications

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1. How do I sign up for the Resident Update?: The Resident Update is the Town's weekly e-newsletter featuring everything you need to know about what's going on in Prosper. Subscribe to the Resident Update.

2. How do I sign up for the Landscape?: The Landscape is the e-newsletter published by the Parks and Recreation Department. For timely information about community events and recreational programs for all ages, subscribe to The Landscape.

3. I have a general question. Who do I contact?: The Town of Prosper strives to make our local government accessible and transparent. If you ever have a question, a concern, or a great idea, feel free to contact us by emailing social@prospertx.gov.

4. What is being done to improve internet service in Prosper?: The Town of Prosper recognizes how critically important reliable and uninterrupted internet service is to Prosper families. To ensure our residents have the best possible internet access for business, personal, and educational use, the Town has been working with Connected Nation and local broadband providers to improve and expand broadband service in Town. Visit Broadband Service Improvements to learn more.

5. How do I view news releases?: News Releases from the Town of Prosper can be viewed on the News Flash page of the Town of Prosper website.

6. How do I unsubscribe to the Prosper Press newspaper?: The Town of Prosper does not currently publish a newspaper. If you are receiving unwanted mail, please contact the publisher directly.

7. How long will the power be out?: If you would like to report an outage or get outage updates, please visit your designated provider's outage map. For Oncor visit https://stormcenter.oncor.com/. For CoServ, visit https://nrc4.coserv.com/maps/CoServOutageMap/.

8. Can you add information about my business or event to your website?: Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out.

9. Can you post information about my business or event on social media?: Since the Town is a government organization, we do not promote businesses or events through our website or social media that are not sponsored by the Town. You might try contacting the Prosper Chamber of Commerce to see if they can help you get the word out.

10. Does the Town of Prosper have a designated time frame for trick-or-treating?: We do not officially have a town-wide time frame for trick-or-treating, but you may want to check with your HOA if your neighborhood has an official time frame or special event.

11. How do I subscribe to e-newsletters?: The Town of Prosper offers many ways to stay connected. Subscribe to the Town of Prosper e-newsletters to receive updates about news, events, programs, and meetings. Visit our E-Newsletters page to learn more.

12. Can I reserve a space to meet at Town Hall?: Residents are eligible to request the use of our Community Room. Please visit the Community Room Reservations page of the Town website to submit a reservation request and review the Community Room Reservation Policy.

13. How do I sign up for a Town Talk?: If you are interested in scheduling a Town representative to speak to your community group, HOA, or service organization, please visit our Town Talks page to find out how.

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Development Services - DNT Design Guidelines

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1. Why is the Town creating design guidelines for the Tollway?: The Dallas North Tollway is one of the most heavily traveled roadways in North Texas. The North Texas Tollway Authority has plans to extend the Tollway through the Town of Prosper. Construction is anticipated on being complete by 2027. It is recognized that the Dallas North Tollway will serve as a significant opportunity for economic development and a sustainable tax base for the Town. To prepare for this opportunity, the Town thought it would be prudent to create a vision for the Tollway and to have a document that would help to guide future plans for development. You can find more information about the guidelines on our DNT Guidelines Project page.

2. What are design guidelines?: The design guidelines are a series of statements that pertain to various land use and development topics, such as business establishments, site design, architecture, public spaces, signage -and so much more. These statements are woven into one document to create a framework. This framework projects the vision for the Tollway and elevates the community’s expectation for how and where development should occur.

3. How will this document be used?: This document is a tool to guide development plans and land use decisions when an applicant submits a request to the town to change the zoning district on a property. Sometimes, when an applicant has a plan for development of a property, they may request a zone change in order to be placed in a zoning district that may be more of a better fit for the development they have in mind. For example, one zoning district may accommodate certain land uses where another may not. When a zone change request is submitted, the Town measures that request against the Town’s plans to make sure the change will still be in the best interest of the community. On the Tollway, zone changes may more frequently come about when there is a change of zone to a Planned Development, or when there is a request to amend an aspect of an existing Planned Development.

4. So, what’s a Planned Development?: A Planned Development is a type of zoning district that can accommodate associated land uses in an integrated, cohesive development. It’s a type of zoning district that may be used to permit new or innovative concepts in land use that are not otherwise permitted through the existing zoning district. For example, a Planned Development (PD) can be used to create a mixed-use development or shopping center. Greater flexibility in development can be provided through a PD. While greater flexibility can be given, there are procedures in the Town’s Zoning Ordinance that provides requirements for establishing new Planned Developments or for amending existing ones. One of these requirements is that an applicant has to submit a concept development plan to establish a PD. The design guidelines will help the applicant understand what the community’s expectations are for land use and design when developing the concept plan. The guidelines will also help to guide Town decision-making when reviewing Planned Development requests and associated concept plans.

5. Why should it matter to me?: The Tollway will be one of the most significant roadways in the Town. This roadway will provide an incredible opportunity for the Town to shape how development occurs on the Tollway. Your input can help shape the vision. This is an opportunity to be informed about the project, ask questions, and provide your thoughts on the Tollway’s future as it relates to the guidelines.

6. How do I view the Zoning Ordinance?: You can view information regarding zoning online via the Town of Prosper's Zoning Ordinance.

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Discover Downtown FAQ's

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1. How do I find parking?: Downtown Prosper offers a great place to shop and dine with free public parking. With its signature, historical grain silos adjacent to an impressive Town Hall and welcoming outdoor space, Downtown Prosper is home to one-of-a-kind boutique stores, restaurants, and services. View Downtown Prosper Public Parking Map (PDF)

2. How do I stay up to date on future events?: Subscribe to the Resident Update to get the latest news, updates, and events sent to your inbox. It's a great way to stay informed and participate in all the exciting things happening in Prosper!

3. How do I become a vendor?: If you are interested in receiving a vendor application for upcoming events, please email please contact Kaylynn Stone at kstone@prospertx.gov or 972-569-1160.

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Engineering

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1. How do I find out about road projects?: The Engineering Department publishes regular updates on all major construction projects through our live Capital Improvement Program (CIP) Dashboard. To inquire about a project that is not listed in the CIP report, please contact the Engineering Department (972-569-1198).

2. How do I find out about Road closures?: Road closures are announced via the Town's Social Media outlets (Facebook, Twitter, Instagram).

3. How do I find a map of the utilities in a certain area?: The Town does not publish utility infrastructure maps. If you are trying to determine what utilities service a certain tract or area, please contact the Engineering Department (972-569-1198).

4. How do I request a locate for an underground cable or utility line?: The Town does not locate cable or other franchise utilities. A request for underground utility line markings can be made by contacting Texas811 before you dig.

5. How do I request record drawings?: Record drawings can be requested via email through the Engineering Department.

6. How do I apply for a Right-of-Way permit?: Please visit our Right-of-Way page for instructions on how to apply for a Right-of-Way permit.

7. Do I need to create a login or account to apply for a Right-of-Way permit?: Yes, you will need to create an account to access the site and apply for permits through the new Online Portal. Please see the Right-of-Way page for more instructions on creating an account and applying for a Right-of-Way permit.

8. Is there a fee for Right-of-Way permits?: No, there are not any fees to apply for Right-of-Way permits.

9. How long does it take to receive a Right-of-Way permit back?: The plan review takes up to 5 business days for comments or approval.

10. Do all Contractors need to register with the Town to perform work in the Right-of-Way??: Yes, all contractors and subcontractors will need to register through the new Online Portal.

11. Is there a fee for Contractor registration?: There are not any fees to register with the Town for working in the Right-of-Way.

12. How do I find out who is working in front of my property?: Please contact the Right-of-Way staff or search the new Online Portal Public Records tool.

13. Who do I contact for additional questions about working in the Right-of-Way?: For additional Right-of-Way questions, please contact Right-of-Way staff.

14. How do I report a streetlight outage?

Streetlights along Preston Road are handled by the Town of Prosper. Inquiries can be directed to the Engineering Department (972-569-1198).

Streetlights in residential neighborhoods and other thoroughfares are handled directly by the utility provider. Click here for additional information on the electric providers in Town and the process. If you are unsure of who the provider is, you may email the Public Works Department for assistance.

15. Who do I contact for traffic signal outages and issues?

If traffic signals are completely out, please call 911.

The following Traffic Signals are operated by the Town of Prosper: First Street (formerly Fishtrap Road) at Teel Parkway, Dallas North Tollway at First Street, Dallas North Tollway at Prosper Trail, Dallas North Tollway at Frontier Parkway, Prosper Trail at Coleman Street, Prosper Trail at Coit Road, First Street at Coit Road, Richland Blvd. at Coit Road, and Gee Road at First Street (formerly Fishtrap Road).

Currently, all other traffic signals within the Town are operated by the Texas Department of Transportation (TxDOT) or the Cities of Frisco and McKinney.

To report issues with ANY of the signals, please contact the Engineering Department (972-569-1198) so we can facilitate a response from both internal and external agencies.

16. How do I report issues with traffic signal timing?: For information on traffic signal timing, please contact the Engineering Department (972-569-1198).

17. How do I request a new stop sign or report a damaged or missing stop sign?: For questions regarding existing stop signs or to request a new stop sign, please contact the Engineering Department (972-569-1198).

18. Is there anything being done to prevent roads from closing due to flooding in the future?

Some of the Town's roads are unimproved (meaning they do not have underground drainage systems or concrete curbs and gutters) but will be improved in the future. The Town's Capital Improvement Program (CIP) Dashboard shows the roads that are currently in design or are under construction, along with information on the most recent Bond Program for other roadways that will be improved in the future. In addition to the planned improvements, the Town staff analyzes situations as they arise to determine the causes of flooding and the appropriate solution. Please contact the Engineering Department (972-569-1198) if you have questions in an area not reflected on the CIP Dashboard.

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Fire Department

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1. Is the Prosper Fire Department hiring?: All openings can be found on the Town of Prosper Human Resources page and also on the TCFP Job Postings page.

2. How can I add or remove the voluntary $1 monthly donation to the Fire or Police fund from my Utility Bill?: Please contact Utility Billing by phone at 972-569-1180.

3. Does the Prosper Fire Department offer CPR classes for residents?: Prosper Fire Rescue is offering Friends and Family CPR classes once a month please visit our Family and Friends CPR page.

4. How do I find help installing a child’s car safety seat?: Prosper Fire Rescue has certified car seat installers. You may fill out an online request form or call the Fire Station at 972-347-2424 to set up an appointment. Please review the Child Car Seat Installation Program flyer (PDF) for more information.

5. Can I get my blood pressure checked at the fire station?

Yes, we offer this service free for the community we serve. Keep in mind the firefighter may or may not be in the station when you go. If you have a true emergency, please dial 911. You can get your blood pressure checked at either of our Prosper Fire Department locations:

Central Fire Station - 911 Safety Way
Fire Station 2 - 1140 S Teel Parkway
Fire Station 3 - 1500 E. First St.

6. What type of fire extinguisher should I have in my home?: A multi-purpose fire extinguisher is best for residential use. Look for the rating to be at least 2A:10B: C on the label. This type of extinguisher can be used on any type of fire and is often referred to as an “A-B-C” extinguisher.

7. How do I dispose of my old fire extinguisher?: Review our instructions on how to Dispose of an Old Fire Extinguisher (PDF).

8. How do I obtain a copy of a fire incident report?

The Town of Prosper is committed to open and responsive government in accordance with the Texas Public Information Act. All requests for public information must be made in writing. Submit a request online.

You may also submit your request in person at Prosper Town Hall located at:
200 S Main Street
Prosper, Texas 75078

You can also email your request.

9. How do I obtain an EMS incident report?

You may obtain a copy of an EMS incident in which you were involved by emailing Chief Bill Bonny or calling 972-347-2424 or in writing to:
Prosper Fire Department
P.O. Box 307
Prosper, Texas 75078

Please include your name, address, telephone number, date and time of the incident, nature of the incident, and incident location in your request. You must pick up the EMS report in person and provide valid photo identification in order for the report to be released. For patients under the age of 18, only legal guardians with valid photo identification will be allowed to pick up the EMS report. Prosper Fire Rescue will comply with all court-ordered EMS document releases.

10. How do I obtain my ambulance bill and/or who do I speak to concerning my ambulance bill?: All ambulance billing services for Prosper Fire rescue are provided by Emergicon, a third-party billing agency contracted by the Town of Prosper. To contact Emergicon, please call 1-877-602-2060 or email Emergicon.

11. Do you host birthday parties or take the fire engine to schools?: We are unable to host birthday parties at the fire station due to the chance of an emergency call. But, we can also visit your location with the fire engine and or ambulance. We also visit schools when requested. If you would like us to visit your child’s class have the teacher, principal, or another school district representative contact the department at 972-347-2424 to make arrangements.

12. Do you offer Station tours?: Our house is your house! Prosper Fire Department welcomes tours of the fire stations and trucks. The tours last approximately 30 minutes and include viewing a fire engine, ambulance, firefighting equipment, fire gear, emergency medical equipment, and living quarters. To schedule a tour, complete our online request form or call us at 972-347-2424 during normal business hours or send an email to Prosper Fire Rescue.

13. How do I dispose of my unused medications or needles?: You can find out information on disposing of expired, or unused medications or needles by visiting the DEA website. You may also click on this link to find a drug disposal location near you.

14. What to do with used sharps in Texas?

Find out what to do with used sharps in Texas.

Unused or Expired Prescription Medications: Single-Use Disposal System- Now Available at Prosper Central Fire Station.

Prosper Fire Rescue is now offering Single-Use Disposal System (SUDS) (PDF) takeaway envelopes as part of an initiative by the University of Houston to help eliminate improper use of prescription drugs. The SUDS envelopes can be found in a distribution box mounted inside the front door at:
Central Fire Station
1500 E First Street

These take-away envelopes have a prepaid USPS label that is already addressed to the designated disposal facility.

15. How do I sign up for Smart911? How do I turn off alerts?

Go to the Smart911 website and click “sign up today.” You will then be prompted to enter your information.
- To receive weather alerts, go to the alerts tab located on the right side of the webpage and click “opt-in now.”
- Enter your notification preferences (email-phone-text) and select how your preference.
To opt-out and remove weather alerts, log into your Smart911 account, select “edit alerts” located at the top right of the page. Select and remove the check on “notification preferences.”
To remove your Smart911 account, click on “Account settings” in the toolbar at the top of the page, scroll down to the bottom of the page, and select “remove the account.”
You can also sign up and remove alerts or accounts on the Smart911 App. The settings tab located at the bottom of the Smart 911 App allows you to complete all edits.

16. How do I view the railroad cameras?: You can view the railroad cameras via the Live Railroad Camera Feed.

17. How do I report an issue with the train?: To report issues with the BNSF Railroad, you can contact BNSF directly. To report malfunctioning crossing gates and lights or a vehicle stalled at a crossing, you should call BNSF's emergency number at 800-832-5452. This number will connect you directly to BNSF's Resource Operations Call Center, which is staffed 24 hours a day, seven days a week. If your vehicle has stalled on a crossing, exit the vehicle immediately, move away from the track, and call BNSF's emergency number at 800-832-5452 to report the stalled vehicle.

18. Can I request the Fire Department to drive by my house?

If you are interested in having the Fire Department drive by or would like to visit a Prosper Fire Station, please send an email to Prosper Fire Rescue.

19. Why do I hear a siren when there's no bad weather?: Please visit our Outdoor Warning System page for more information on Prosper's Outdoor warning system, the criteria for activating the sirens, and what to do if you hear the siren. Please also note there is a test siren that is activated on the first Wednesday of each month at 12 pm.

20. What is the Outdoor Warning System?: Please visit our Outdoor Warning System page to get complete information on the criteria for sounding the outdoor warning system, what to do if you hear the siren, and to view Prosper's Outdoor Warning System educational video.

21. Will the fire department come fill my swimming pool?: No, we do not fill swimming pools.

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Freedom Fest

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1. Can we bring our own drinks?

Outside beverages including alcohol are prohibited, this includes coolers. Exiting the event area with any alcoholic beverages is not allowed. Water, soda, and alcoholic beverages can be acquired within the event premises for purchase. Alcohol sales will end at 9 p.m.

2. Can we bring our own lawn chairs?: You may bring lawn chairs to use during the concert. Blankets and towels are prohibited.

3. Where do we park?

General Admission parking is designated at the Reynolds Middle School parking lot, and a continuous shuttle service will operate throughout the night.

The VIP parking entrance can be found at the Broadway and Crocket Street intersection, specifically at the Prosper Town Hall Parking area. A VIP parking pass must be presented upon arrival for access. Limited ADA parking spaces will also be provided within the VIP lot.

View Parking Map

View General Admission Bus Route Map

View VIP Parking Route Map

4. Are there concessions?

Food trucks will be available on location, offering a selection of food and beverages for sale.

5. Do we need tickets upon entry?: To gain entry to the concert, you must have either a digital or printed ticket. Once you've entered, re-entry to the concert is prohibited.

6. Will there be road closures?

To ensure the event's safety and accommodate parking, road closures will be in effect before and during the event due to the fenced-off location.

In preparation for the upcoming Freedom Fest event on September 2, please be advised of the following road closures that will be in effect starting at 2:30 p.m. on Saturday, September 2:

1. First Street Closure: First Street will be closed between south McKinley Street to south Coleman Street. McKinley Street will be open for access south and northbound.

2. Road Closure: First, Second and Third Street are closed west of south Coleman Street.

3. South Main Street Closure: South Main Street between west First Street and west Broadway Street will be closed.

During these closures, alternative routes are available for drivers to ensure minimal disruption to your commute:

• West Broadway Street: You can take west Broadway Street to McKinley Street north and southbound to bypass the First Street closure.

• McKinley Street: South McKinley Street to west Broadway Street can be used as an alternate route to avoid the closures in the affected areas.

• Cook Lane to Prosper Trail: Cook Lane to Prosper Trail can be used as an alternate route to avoid the closures in the affected areas.

We apologize for any inconvenience these temporary road closures may cause and appreciate your cooperation in making the Freedom Fest event a safe and enjoyable experience for all attendees.

View Road Closure Map

7. What time does the concert begin?

The concert will begin at 5:30 p.m. in the Prosper Town Hall south lawn. There will be three opening acts before Coffey Anderson begins at 8:30 p.m.

View Event Map

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Health & Code Compliance

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1. Who do I contact for questions or complaints involving a food establishment?: If you have a question or concern regarding the operation of a food establishment please call our office at 972-569-1157 or email the Health Department. The Town Sanitarian inspects all food types of food establishments.

2. What steps does Code Compliance take when going out to investigate a complaint, and what is the notification process?

When a complaint is turned into Code Compliance the initial inspection is typically conducted within 48 hours, and if a code violation is confirmed, notification is either given in person or by regular mail.

Different violations are given different time periods to comply. For instance, a high grass or unsightly matter violation must be corrected within 10 days. Violations that are a danger to the health and safety of the community are given less time to comply.

3. My Home Owner’s Association (HOA) is telling me that I cannot build my project. Is this true?: While your project may be approved by the Town, you should check your deed restrictions and HOA requirements before applying for a permit. Deed restrictions and HOA requirements may supersede Town requirements. The Town does not enforce HOA deed restrictions and/or covenants.

4. What do I do if I have a common fence and the neighbors do not want to pay their portion to repair/replace it?

The upkeep of common fences separating two private properties should be the responsibility of both property owners. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without Town involvement in the dispute.

The Town requires a barrier fence if there is a swimming pool, hot tub, or spa present, in which case the property owner with the swimming pool, hot tub, or spa is responsible for the repair or replacement of the fence. Where these amenities are not present, the Town does not require a fence, but one may be required by the covenants of the homeowner's association.

5. What can I do if branches or shrubs from a neighbor’s yard are overhanging my yard?: Property owners have the right to cut off branches that grow into their property. This rule is not created by state statute or local ordinance, but is a common law right that has been created by prior court decisions. However, any property owner that does the trimming is responsible for the cost of the work.

6. Do I need a permit for a home occupation?: Currently the Town does not require home-based businesses to register, nor do they require a permit. Home occupations are allowed in all zoning districts within the Town; however, there are some types of businesses that would not be allowed to operate in property zoned for residential use.

7. What are the codes for High Weeds & Grass?: It is a violation for any person owning, claiming, occupying, or having control of any property within the Town to permit weeds, brush, vegetative growth, or any objectionable or unsightly matter to grow to a height greater than twelve inches.

8. What are the codes regarding junk vehicles?

A junk vehicle is any vehicle that is or was originally designed to move under its own power and does not have lawfully attached to it an unexpired license plate OR a valid motor vehicle safety certificate; and is wrecked, dismantled, or partially dismantled; or is inoperable and has remained inoperable for more than 72 consecutive hours on public property or 30 consecutive days on private property.

A vehicle owner may store a vehicle on his or her property if it is screened from ordinary public view by appropriate means, including a fence, rapidly growing trees, or shrubbery. A vehicle or part of a vehicle covered by a tarp, car blanket, or similar covering does not meet the required screening requirements.

9. How do I dispose of my household hazardous waste or yard waste/brush?

For household hazardous waste, residents can visit the Utility Billing counter located on the first floor at Prosper Town Hall to receive a voucher for household hazardous waste drop off. The voucher provides the address and phone number of the Frisco Environmental Collection Center, located at 6616 Walnut Street Frisco, TX, where it can be dropped off. For latex paint, simply leave the lid off the paint can until the paint is completely dry and then dispose in your normal trash.

The Town provides waste and recycling collection services to its citizens and businesses through a contract with Community Waste Disposal. Carts are emptied once a week and are to be placed at the edge of the street by 7 a.m. on designated collection days. Yard waste will be collected weekly on your trash and recycling service day. Leaves and grass clippings must be placed in brown biodegradable bags to be recycled. Unlimited tied and bundled brush will also be accepted. Use only biodegradable cotton/jute rope, twine, or string to tie and bundle tree and brush trimmings. Do not bundle tree and brush trimmings with nylon rope, plastic, metal, garden hoses, or other non-compostable materials.

Customers with specific service issues or questions regarding waste and recycling services in Prosper are asked to contact Community Waste Disposal at 972-392-9300, Option 2, or Utility Billing at (972) 569-1180.

10. Who do I contact for questions or complaints involving a septic system?: Collin County Development Services is currently the permitting authority for septic systems located within the Town of Prosper.

11. I’m in the process of selling my house, what types of signs can I use to advertise? Do I need permits for those signs?

You may have one sign in your yard advertising the sale of your house. No permit is required for these signs as long as they are less than 6 square feet.

No directional signs may be placed on public property or in a public right-of-way.

12. I have a home business, can I advertise with signs in Prosper?: No, you can not advertise your home business with signs in the Town of Prosper. The sign code does not permit this type of advertising.

13. I’m having a garage sale, can I put up signs? Do I need a permit for those signs?: Yes, a $10 permit is required. Homeowners are permitted to place their own "Garage Sale" sign on their property. The sign must be located on their property and not placed anywhere else in the Town. Garage Sale Permits are valid for 72 consecutive hours. Residents may have up to three garage sales per calendar year, a minimum of thirty (30) days apart. Learn more about Garage Sales in Prosper.

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Human Resources

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1. What are the current vacancies within the Town of Prosper?: You can find a list of our current vacancies on the Government Jobs Career Page.

2. How do I apply for positions with the Town of Prosper?: You can apply for vacant positions on the Government Jobs Career Page.

3. How long do job opportunities stay available?: All Town of Prosper job opportunities are open until filled unless stated otherwise. All positions are subject to close without notice.

4. What happens after I have submitted the application?: Receipt of your application will be acknowledged by email. Applications are then reviewed by the department which has an opening. Those applicants selected for an interview will be contacted by phone.

5. I want to apply for more than one position. Do I need to fill out a separate application for each job?: Yes, to apply for multiple job postings you must complete a separate application for each position.

6. If I can't access the online application, what should I do?

If you are unable to access the online application, please choose one of the following options:

Call Government Jobs customer service at 855-524-5627 to speak with someone live (or dial 2 and request a call back). Applicant customer service is available Monday-Friday (excluding holidays), between the hours of 6 a.m. and 5 p.m. (Pacific Time).

Email support@governmentjobs.com

Visit the Government Jobs FAQ page.

Reference the Government Jobs Application Guide for additional help.

7. Are there any conditions that must be met before I can be hired?: Hiring for final applicants will be contingent upon the completion of a successful pre-employment screening. Also, please be aware that if you are made a job offer and accept, you are required to provide acceptable documentation to establish your identity and your eligibility to work (per the Immigration Reform and Control Act).

8. What benefits does the Town of Prosper offer its employees?: Please visit our Benefits and Compensation page to see what is offered to employees of the Town of Prosper.

9. How can I complete a verification of employment?: To complete a verification of employment, please email hr@prospertx.gov.

10. Where can I learn about becoming a firefighter for the Town of Prosper?: Please visit our Fire Department page to learn more about becoming a Town of Prosper Firefighter.

11. Where can I learn about becoming a police officer for the Town of Prosper?: Please visit our Police Department page to learn more about becoming a Town of Prosper Police Officer.

12. How do I file a liability claim with the Town of Prosper?: You can contact the Human Resources Department at (972) 569-1156 or send an e-mail to HR@prospertx.gov to assist you with filing your liability claim.

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Library

Show All Answers

1. How do I apply for a library card?: NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal. Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library. Membership Renewals do not require a new application. Visit our Library Card Membership Application page for more details.

2. If I’m not a resident of Prosper, may I apply for a library card?: Paid memberships apply to those who do not pay a Town of Prosper utility bill or the CPR/C48 (Prosper Town) tax. The cost is $50 per library cardholder annually. In-person membership renewal and payment are required annually. Identification requirements are the same for a resident. NEW card application is available via a 2-part process: 1. Online/Digital application submission (you can complete remotely or at the library) AND 2. In-Person registration completion at the library within 30 days of submitting the online application submittal. Online applications are for adult memberships only. Juveniles/children may be added at the time of registration completion at the library. Membership Renewals do not require a new application. Non-residents may pay the annual $50 membership fee with a check, cash, or credit card. To learn more about library card membership and applications, please visit our Library Card Membership Application page.

3. Why is there an annual membership fee for non-residents of the Town of Prosper?: The Prosper Community Library is funded through the town tax funds (CPR/C48) paid by Town of Prosper residents.

4. My address is a Prosper address. So, why do I not qualify for a free membership?: Prosper postal addresses go up to three miles beyond the border of the Town of Prosper, but this does not mean you pay the CPR/C48 (Prosper Town) tax or are provided utility services (get a utility bill) by the Town of Prosper.

5. I am an adult who lives with family in the Town of Prosper, but my ID nor any legal documents show their address as my place of residence. Can I get a free membership?: We offer a Limited Membership to those “gray area” residents who do not have legal ties to their place of residence but who live in a household in which CPR/C48 (Prosper Town) taxes are paid. Please see a library staff member to determine if you qualify.

6. I own property and/or a business in Prosper but reside elsewhere. Can I get a free membership?: The library card membership fee is based on your city/town of residence. Library privileges are determined by permanent resident address.

7. How will library staff know if I pay a Prosper town tax?: Collin County Appraisal District or Denton County Appraisal District databases will be referenced to determine which city or town a library card applicant pays their taxes. Prosper postal addresses go up to three miles beyond the border of Prosper, but this does not mean you pay a Prosper town tax.

8. Do I have to pay for membership?: If you do not pay a Town of Prosper utility bill and pay the CPR/C48 (Prosper Town) tax, a $50 annual membership fee is assessed per library card. Library cards will be valid for one year from the membership date and are non-refundable.

9. How can I pay for my membership?: You may pay with cash, check, or credit card in person at the library at the time of membership application or renewal.

10. I pay Prosper ISD taxes. Does this not count as Town of Prosper tax?: No, the taxes paid to PISD go only to the schools and not the Town.

11. I am a Prosper ISD employee. What library membership category do we fit into?: As directed by Town Council, library membership is solely based your permanent place of residence.

12. Does having a paid membership limit the services or privileges I receive from the library?: Paid memberships entitle you to the same level of membership privileges as free/resident memberships including use of physical items from our collection, Overdrive/Libby digital checkouts, databases, and programs offered by the library.

13. If I choose not to pay for a membership, may I still use the library?: Yes, you are free to visit the library.

14. Does my library membership expire?: There are two (2) categories of memberships: Free & Paid. Free memberships expire bi-annually (every 2 years). Paid memberships expire annually. Renewal is easy, just drop by the library, no new application is necessary. In-person renewal and proof of residency are required. Please see the Acceptable Residence Verification Documents for the two primary ways to prove residency.

15. I have moved away before my card expired. Can I have a pro-rated membership or refund?: Annual membership begins the day you complete the application and registration process and pay your membership fee. Your membership will expire one year from that date. There will be no pro-rated refund of any annual fee upon moving and no longer being a Prosper CPR/C48 (Prosper Town) taxed resident.

16. May I use other neighboring libraries?: Membership to each of our neighboring towns and cities differs greatly and we encourage you to seek information about them. We do not keep information about membership or usage to other libraries.

17. When is the Library open?: The Library is open on Monday - Thursday from 9:30 a.m. - 7 p.m., and Saturday from 9:30 a.m. - 3 p.m. You can find the most up-to-date information about Library services and programs by vising the Town of Propser Library Department page.

18. Can anyone visit the library?: Yes, it is free to visit the library and the public is welcome.

19. Do you offer any programs?: Absolutely! You can find the most up-to-date information about Library services and programs on the Town of Prosper Library Department page.

20. Do you offer an online professional learning platform?: Yes, LinkedIn Learning is a leading online learning platform that helps anyone learn business, software, technology, and creative skills to achieve personal and professional goals. All you need to get started is a library card. Reminder: the username is your library card number and the PIN is the phone number you listed on your library membership application (no dashes). Texshare Databases in the library offers many learning sources too.

21. Does the library offer printing services?: Printing is available at the library. The $.20/page fee can be paid with a check, exact change, or credit card. No membership is required.

22. Do you have a fax machine?: The library does not have a fax machine.

23. Do you have computers available?: Computers are available at the library. Time limits may apply. No membership is required.

24. Do you have a scanner available?: Scanning is available at the library. No membership is required.

25. How do I send my files for 3-D printing?: Instructions and policies on printing a 3-D object at the library can be found on the 3-D Print Application.

26. Do you offer e-books?: Yes, via the Library’s OverDrive collection. The library's catalog and mobile app, Aspen LiDA, searches and displays the results from both our 32,000+ item physical collection as well as our 31,000+ titles in OverDrive's digital collection. Patrons can browse and borrow OverDrive's collection items directly from our catalog but must utilize the free Libby app in order to read or listen to the borrowed item. Patrons can search and download the Libby app from their device's app store.

27. Do you have an online catalog?: Yes, you can view the Online Catalog on the Library Department page.

28. How do I check the Library catalog collection availability?: Please visit our Online Catalog to see availability.

29. Do you have a book drop box?: Yes! Most items may be returned *24/7 to our exterior drop box located in the parking across the driveway from the northeast corner of the library. *Exceptions: During holiday closures and Town Hall special events.

30. How do I check my library account information or when an item is due?

Visit the Online Catalog and sign in to see what is on your account, make a purchase suggestion, and/or place a hold on an item.

Username: Your Library Card

Password: Your 10-digit Phone # (without the dashes)

31. How do I renew a library book online?: You can renew a library book online by logging into your library account. However, if an item is overdue or if another patron has placed the book on hold, it may not be renewed online. To log in, you will need your library card number and the 10-digit phone number submitted on your membership application for your password.

32. Do you charge for overdue or late items?: We do not charge for overdue or late items. However, accounts are locked once items are delinquent.

33. How do I place items on hold?

Please visit the Online Catalog and sign in to place a hold on an item.

Username: Your Library Card

Password: Your 10-digit Phone # (without the dashes)

WAIT FOR AN EMAIL letting you know your hold is ready for pick-up. You have 5 business days from the date of the email to pick up your hold.

34. How do I contact the library?: If you would like to contact the library, please call (972) 569-1185 or email us at library@prospertx.gov.

35. Can I donate books and DVDs to the Library?: We are not accepting any donations of books or DVDs at this time.

36. Am I eligible to borrow a Wi-Fi hotspot?: Wi-Fi hotspots may be borrowed by Prosper Community Library members ages 18 and above with a library card in good standing. Checkout is limited to one per household at any given time. The library reserves the right to refuse service to patrons who abuse equipment, who are repeatedly late in returning items, and those who have delinquent returns that require disconnection. To learn more, please visit the Library's Hotspot Lending Program Usage Policy.

37. How do I reserve a Wi-Fi hotspot?: Wi-Fi hotspots are available at the Circulation Desk on a first-come, first-served basis. They may not be reserved or placed on hold. To borrow a hotspot, the patron must have their library card or valid government ID and must complete and agree to the Electronic Device Agreement. Once a hotspot is checked out to a patron, it becomes the responsibility of that patron. Hotspots are not intended to be a long-term internet solution. Hotspots may be checked out for two weeks with an optional renewal of two weeks with your library card membership. We reserve the right to implement restrictions if checkout is being abused. To learn more, please visit the Library's Hotspot Lending Program Usage Policy.

38. How long can I borrow a Wi-Fi hotspot?: Hotspots may be borrowed for two weeks and may be renewed one time within a 30-day period. They must be returned in person to the Circulation Desk, and never to another library, left outside the library door, or in the book drop. If a hotspot is not returned or returned damaged, the borrower will be charged an $84.00 replacement cost. If a device is not returned in a timely manner, civil and criminal action will be taken. If the borrower fails to pay the replacement cost for a lost device, their membership will be suspended until the account is clear. To learn more, please visit the Library's Hotspot Lending Program Usage Policy.

39. Do you have volunteer opportunities at the library?: We do not have any volunteer opportunities at this time.

40. How do I reserve a study room at the library?: Study rooms are not available to be reserved in advance (the exception is a government agency). The study rooms are used on a first-come, first-served basis for a maximum of 4 people. They are guaranteed for 2 hours of use (or until closing, whichever comes first). After two hours, if no one is waiting, you may continue to use it until it is needed. If someone is waiting, you will be asked to vacate at the end of your two hours. The Conference Room can be reserved up to one (1) week in advance for groups larger than 4 with a maximum of 8. Reservations for the conference room must be made in person by the library member who will be in attendance for the entirety of the reservation. Study rooms and conference room spaces are only available to library cardholders in good standing.

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Municipal Court

Show All Answers

1. How do I contact municipal court?: You may contact the Municipal Court at (972) 347-3020 or visit us in person at 250 W. First St. Prosper, TX 75078.

2. Can I pay my citation or fine online?: Yes, we offer an online payment system. You must verify your payment amount and eligibility before paying online by calling (972) 347-3020. Once you have verified eligibility, you may visit the Online Citation Payment Portal.

3. What do I do if I received a citation?: Please visit the Municipal Court Webpage where you will find details on what to do if you receive a citation or contact the court at (972) 347-3020.

4. How do I pay my citation?: If you are paying your citation in full or have already entered a plea and have a balance due, your payment can be paid by phone at 1 (877) 881-1003 or online through the Town of Prosper Online Citation Payment Portal. For more information, please refer to our Fines & Cost page or call the court office at (972) 347-3020.

5. How do I request a court hearing?: You may request a hearing in person at the Municipal Court office located at 250 W. First Street, online by visiting the Municipal Court page or by submitting a written request in person or by mail. The court mailing address is P.O. Box 307, Prosper, TX 75078. All hearings are currently held in person. Once you have submitted your request, you will receive a reply from the court within 5-10 business days. Please be sure that you include the correct contact information with your request. For more information, questions, or concerns, please call (972) 347-3020, or visit the Municipal Court page.

6. How do I sign up for a Driver's Safety Course Online?: Before you can request a driver safety course, you must verify your eligibility with the Town of Prosper Municipal Court. To verify, please go in person to the court office, 250 W. First Street, or call (972) 347-3020. Once your eligibility has been verified, you can request a course by submitting a Driver Safety Court request by mail or in person using the Drivers Safety Course Form. If you are submitting your application through mail, please mail your completed form and your required documents and fines, fees, and/or costs to Prosper Municipal Court at P.O. Box 307, Prosper, TX 75078. If you are submitting your application in person, please bring your completed form and your required documents and fines, fees, and/or costs to 250 W. First Street, Prosper, TX 75078. If you have any questions or concerns, please call (972) 347-3020, or visit the Municipal Court Appearances and Options page for more information.

7. How much are speeding violations?: Please refer to the Fines and Costs page of the Municipal Court to see a full list of costs, fees, and fines for speeding and other driving violations. If you are paying your citation in full or have already entered a plea and have a balance due, your payment can be paid by phone at 877-881-1003 or via the Municipal Court's Online Citation Payment Portal.

8. How do I view the warrant list?: A copy of the Warrant List can be found on the Town of Prosper's Municipal Court webpage.

9. Can I search for citations or cases online?: The Case Search feature is currently unavailable. Please call the court office for information regarding your citation or case at (972) 347-3020.

10. How do I submit my Driver Safety Course completion certificate?: If you have completed the Driver's Safety Course and need to submit your completion certificate, please go to the Town of Prosper Municipal Court, 250 W. First Street, Prosper, TX 75078. Please contact the court office with any questions, concerns, or issues at (972) 347-3020.

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Parks & Recreation

Show All Answers

1. Does the Town offer any youth camps or classes?: Yes, please visit the Youth Recreational Sports & STEAM webpage for a list of classes and camps for Youth of all ages. Follow Parks and Recreation on Facebook for postings about all Youth activities.

2. May I rent a park pavilion?: The pavilion at Frontier Park is available for rental. Please visit our Frontier Park Pavillion Rental page for all the details on pavilion rental procedures, including rental fees, how to check availability, and set up an account.

3. How do I sign up for the Parks and Recreation e-newlsetter?: You can sign up for the Parks and Recreation e-newsletter to receive the latest news and updates from the Town of Prosper Parks and Recreation Department.

4. Is there a field rainout line?: Yes, you can call (972)-662-8999. Field conditions are updated daily at 3:00 p.m. To check the field status, please visit the Field Status page on the Town website.

5. Can I find a list of Prosper parks somewhere?: For a complete list of all Prosper parks and trails please visit the Parks & Trails page.

6. How do I rent an athletic field?: Town Athletic Field Rental details are posted on the Town website at Sports & Fields | Prosper, TX (prospertx.gov).

7. I have a non-emergency situation in a Town park. Whom do I contact?: Please call the Parks After Hours line at 469-400-1656.

8. How do I reserve space in the park?: The Frontier Park Pavilion is available to rent. Follow the instructions on the Town website at Frontier Park Pavilion Rental | Prosper, TX (prospertx.gov).

9. Do you have a lost and found?

If you have lost an item, please call Prosper Parks and Recreation at (972) 569-1160 during regular business hours.

Items lost during practice or games: Please first visit the concession stand nearest to where you lost the item. Lost items are normally taken to concession stands by someone in attendance. Those stands are staffed after hours with Youth Sports Leagues volunteers and they have a lost and found there.

10. Are there horseback riding trails in Prosper?: We currently have one horse riding trail that is a loop around Whispering Farms that was installed with the development (2.1 miles, with a 1.38 mile loop).

11. Does the Town offer co-ed adult softball?: Currently, Prosper offers Men's Softball and the City of Celina offers the Co-Ed League. We are continuously keeping an eye on resident comments and suggestions to see if there is enough to offer co-ed in the future. If you would like to notify and record your interest in a co-ed league for Prosper's Parks and Recreation Department, please contact Trevor Helton.

12. Is there a dog park in Prosper?

Prosper Parks and Recreation has no plans for a dog park at this time. A couple of dog parks near Prosper include:

Ruff Range Dog Park 5335 4th Army Memorial Dr. Frisco, TX

Bonnie Wenk Park 2996 Virginia Parkway McKinney, TX

The Department follows the Parks and Recreation Open Space Master Plan when planning facilities.

13. How can my business participate in an event?: If you are interested in sponsorships or exhibiting at Prosper events, please send an email of interest to events@prospertx.gov. Each Special Event is detailed on the Town website at Special Events | Prosper, TX (prospertx.gov). If applications are being accepted at the time, application links will be posted within a specific event.

14. Does my child need permission to play at a park?: Our parks are open to the public and you and your kids are welcome to visit and play. You can view a full list of parks and trails on the Town website at Parks & Trails | Prosper, TX (prospertx.gov). If you have specific questions about the parks/usage of the parks, please contact our Recreation Manager, Trevor Helton, at thelton@prospertx.gov or call (972) 569-1064.

15. How do I find out about activities for Seniors and Active Adults?: There are several ways to learn about Active Adult 55+ programs in Prosper: Visit our E-Newsletters Page to subscribe to The Landscape E-newsletter for monthly news delivered to your inbox. Along with information about Parks and Rec, The Landscape includes activities and events for Active Adults. Class and activities are posted on the Town website at Adults | Prosper, TX (prospertx.gov). For more information, please contact Alyssa Boyd at aboyd@prospertx.gov or 972-569-1139

16. Does Prosper offer community events?: Prosper offers numerous community events free of charge throughout the year. Check the Special Events page regularly on the Town website for what's happening in Prosper!

17. How do I contact Parks and Recreation?

To contact Parks and Recreation, please call (972) 569-1160 during regular business hours.

If this is a non-emergency situation in a Town park, please call the Parks After Hours line at (469) 400-1656.

18. How do I apply for a job at the Frontier Park concession stand?: In Prosper, volunteer groups manage and organize the Youth Sports Leagues, including concession stands. Contacts for the individual leagues are displayed on the Town website at Sports & Fields | Prosper, TX (prospertx.gov).

19. Is financial assistance available to attend Parks & Recreation classes and programs?: The Parks & Recreation Scholarship Program is available to community members to attend camps, classes, and activities when they are financially unable to do so. Assistance is available to Youth, Adults, and Active Adults 55+ who are Prosper residents or who reside within Prosper ISD boundaries. Information may be found at About Us | Prosper, TX. Apply for a Scholarship.

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Police Department

Show All Answers

1. How do I contact Prosper Police Department?: You can contact the Police Department by calling the non-emergency phone number at (972) 569-1000.

2. How do I apply for a solicitor permit?: Please see the Application for Solicitor Permit. There is a non-refundable registration fee of $25.00, which can be paid by check, payable to Town of Prosper or by credit or debit card online at https://www.msbpay.com/TownOfProsperPolice/. If paying online, your business name is the permit number. Once your application is complete, email it to pdrecords@prospertx.gov or mail or hand-deliver to Prosper Police Department, 801 Safety Way, Prosper, TX 75078.

3. How do I obtain an accident report?: You can obtain an accident report by visiting TxDot Crash Report .

4. How do I submit a Police Department Public Information Request?: Please see the form on the Public Information Request page. If a case is currently in an 'active' status and has not reached a final disposition, you will only receive a copy of the media report for your requested case number. Please visit TxDot Crash Report to obtain a copy of an accident report.

5. How do I apply for an alarm permit?: If you have installed a monitored alarm system in your home, please apply for an Alarm Permit. Please note: if you live in the Artesia Subdivision, you are not in the jurisdiction of the Prosper Police Department. Instead, you will need to contact the Denton County Sheriff's Office for their alarm permit process. To contact the Sheriff's Office, please call (940) 349-1600.

6. How do I submit an Identity Theft Report?: If you are a victim of identity theft, take the following four steps, found in the Identity Theft Packet, as soon as possible. It is important to keep a record of the details of your conversations and copies of all correspondence. Once you have completed the four steps, return the packet to the Prosper Police Department located at 801 Safety Way, Prosper, TX 75078.

7. Is there an exchange station at the Police Station?: No, the Prosper Police Department does not have an exchange station.

8. How do I report reckless driving?: Reckless drivers can be reported to 9-1-1 if the location, direction of travel, and vehicle description are provided. Reckless drivers in Artesia should be provided to the Denton County Sheriff's Department.

9. How do I report speeding in my neighborhood?: Please give us a call at your convenience on our non-emergency line at (972) 569-1000.

10. Can my child visit or tour the Prosper Police Department?: Yes, please contact our Assistant Police Chief, Scott Brewer at (972) 569-1033.

11. When is National Night Out?: National Night Out is usually the first Tuesday evening in October. Details will be posted on the National Night Out page.

12. Does the Police Department offer a Citizens Police Academy?: Yes, please visit the Citizens Police Academy page to see details.

13. What is the non emergency number for the Prosper Police Department?: For non-emergency calls, you can reach us at 972-569-1000. For all emergency calls, please dial 9-1-1.

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Public Works

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1. What are the hours and location for Public Works?: The Public Works Department is located at 601 West Fifth Street, and the current hours of operation are Monday -Friday from 7am to 3:30 pm. The department can be reached at (972) 347-9969. If you have an after-hours emergency, please call (972) 832-5812. The after-hours number is not monitored during regular business hours.

2. How do I send an email to Public Works?: Please visit our Public Works Staff Directory to find a full list of contact information.

3. How do I report a street light outage?: Please refer to the How to Report a Street Light Outage document on the Public Works Department website for more information and directions on how to report a street light outage.

4. How do I get locates on my property?: The Town of Prosper does not locate private property. You will need to contact a plumber to obtain water and wastewater locates, and 811 for all other locates.

5. Where do I find the Town's Water Quality Report?: You can find the latest Water Quality Report on the Public Works Department website.

6. Where do I find the Town's watering schedule?: You can view the Watering Schedule here or by visiting the Water Conservation page on the Public Works Department website.

7. How do I report a water or wastewater problem?: All water and wastewater issues are considered emergencies. Please call Public Works at (972) 347-9969 during regular business hours. If you have an after-hours emergency, please call (972) 832-5812. Please note: The after-hours number is not monitored during regular business hours. Please do not submit water or wastewater issues via electronic communication.

8. Where can I find backflow information?: You can find the Backflow Prevention Assembly Test and Maintenance Report on the Public Works Department website, or by calling (214) 449-8289.

9. How do I request a sidewalk or street repair?: You can find information on reporting a street repair, as well as requirements for sidewalk repairs by visiting the Public Works Department website.

10. Fire hydrants are releasing large amounts of water into the Town's streets. Is this normal?: The Prosper Public Works Department’s highest priority is water quality. Flushing is required by TCEQ, and may take place after a water line repair, or if an area of Town has low demand, to maintain water quality levels that meet or exceed TCEQ requirements. The frequency of the flushing is dependent on the chlorine levels found in the water in your neighborhood, which is tested every day. Flushing does not impact customer water meters or water bills. If an increase in your water bill has concerned you, please reach out to our Utility Billing Department at (972) 569-1002 so someone can help to determine a cause for the increase in your utility bill. Our staff takes water samples daily throughout Town to ensure we are delivering the highest quality of water to our water users. Water pressure may fluctuate slightly while a fire hydrant is being flushed, however, a change in water pressure does not affect the consumption flowing through a water meter. If you have further questions about flushing and water quality, please contact Tristan Cisco at tcisco@prospertx.gov or call (972) 569-1047.

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Purchasing

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1. How can I find information on doing business with the Town?: Please refer to the Doing Business with Prosper page to find more information on how you can do business with the Town of Prosper.

2. How do I register to become a vendor?: You can self-register through IonWave, the Town's eProcurement system, to receive free notifications of the Town's procurement processes. The eProcurement portal for self-registration is located on the Bid Opportunities page on the Town website.

3. Where can I find the plan holder lists for bids?: You can find plan holder lists for active construction procurements on the Bid Opportunities page.

4. Where can I find bid tabulations?: Bid tabulations are posted on Prosper TX IonWave eProcurement site. (Select the solicitation number and bid tabulations can be found under the 'Award Attachments' section).

5. Where can I find bid award information?: Bid Award Notices are posted on the Prosper Tx IonWave eProcurement site (Select the solicitation number, and award notices can be found under the 'Award Attachments' section).

6. Where can I find current bids for the Town?: You can find current bid opportunities on the Bid Opportunities page of the Purchasing Department website.

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Town Secretary

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1. When are the Town Council meetings?: The Town Council meets on the second and fourth Tuesday of each month in the Council Chambers of Prosper Town Hall with a Work Session at 5:00 p.m. and a Regular meeting at 6:15 p.m. The public may attend in person or watch live online. Meeting agendas are posted on the Town's website at least 72 hours prior to the meeting.

2. Can I speak at a Council meeting?: Yes, the public is invited to address the Town Council on any topic; however, the Council is unable to take action on any topic not listed on the agenda. Please fill out a Public Comment Request Form prior to 4:00 p.m. the day of the meeting.

3. How can I attend Town Council meetings?: You can attend Town Council meetings in person or by watching online at: https://prospertx.gov/livemeetings

4. How do I apply for a Board or Commission?: For information on applying to a Board or Commission, visit: https://tx-prosper.civicplus.com/157/Boards-Commissions.

5. How do I submit a Public Information Request (PIR)?: Please see the Public Information Requests form where you can submit a General Public Information Request or a Police Department Public Information Request.

6. How do I track the status of a Public Information Request (PIR)?: To track an existing Public Information Request, use the Track Request button on the Public Information Request and enter the Request Number sent to you in your confirmation email.

7. How do I view the Code of Ordinances?: Please see the Town's Code of Ordinances.

8. What is the Town's noise ordinance?: You can view the Town's Noise Ordinance page to see a full list.

9. How do I register to vote?: Election information can be found on the Elections Page of the Town website.

10. What are the poll hours for early voting?: Election information can be found on the Elections Page of the Town website.

11. I am interested in running for Town Council. What do I need to do?: For information on filing for office, please visit our Elections Page.

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Utility Billing

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1. How do I apply for new utility service?: You can apply for new utility service by filling out the New Utility Service Application form.

2. What are the payment options for my monthly utility bill?

For your convenience, the Town of Prosper offers the following payment options:

Automatic monthly bank draft-this easy, no-cost method will draft your bill monthly from your bank account. Sign up today!
Electronic Bill Pay through your bank-Register for online bill pay through your bank's website. Please contact your bank for information about this service.
Pay your bill online-The Town of Prosper provides a secure and reliable way to pay your utility bill online using our online payment portal. To register, you will need your account number and PIN (located underneath your account number in the upper right-hand corner of your bill). There will be a small convenience fee added to your amount for using this service when using your debit or credit card.
Automatic monthly credit card drafts-3% credit card fee. Sign up today! You will need to select Action to Perform and then register for additional options.
Pay by mail-P.O Box 307, Prosper, TX 75078.
In-Person-Pay in person at the Utility Billing office on the first floor of Town Hall, located at 250 W. First St., or place in the drop box located at the northwest corner outside Town Hall.

3. How do I set up automatic payments?

Automatic monthly bank draft-this easy, no-cost method will draft your bill monthly from your bank account. Sign up today!

Electronic Bill Pay through your bank-Register for online bill pay through your bank's website. Please contact your bank for information about this service.

Automatic monthly credit card drafts-3% credit card fee. Sign up today! You will need to select Action to Perform and then register for additional options.

4. Can I pay my water bill online?: You may pay your water bill online using the Online Payment Portal.

5. How can I view my water bill online?: You can see your balance and pay using the Online Payment Portal.

6. When is my water bill due?: Your due date is always on the 10th of the month. If the 10th lands on a weekend or holiday it is due the next working day.

7. How many days do I have to pay the water bill after the due date?: A 10% penalty is added to your bill one day after the due date. To avoid cutoff, you will need to pay by the end of the month. Your water bill can be paid online using the Online Payment Portal, or in person by placing it in the drop box outside Town Hall or at the customer service window inside Town Hall.

8. I have not received my water bill for the month. Who do I contact?: Water bills are typically sent out between the 16-18 of the month. When able, the Town sends through mail and email. If you do not receive a bill, please contact Utility Billing by calling (972) 569-1180 or contact us via email at ub@prospertx.gov.

9. How do I request a name change on my water bill?: To request a name change on your water bill, you will need to send a copy of your new drivers license, showing the new name, via email to ub@prospertx.gov.

10. How do I transfer utility service?: You can apply to transfer utility service by filling out the Transfer Utility Service Application.

11. How do I transfer utility service on a rental property?: You can apply to transfer utility service on a rental property by filling out the Transfer Utility Service on Rental Property form.

12. How do I change the contact information on my account?: Please contact Utility Billing via email at ub@prospertx.gov or by calling (972) 569-1180 if you have any questions or need to update any information.

13. How do I disconnect my service?: If you wish to cancel your utility and trash service, please contact Utility Billing at (972) 569-1180.

14. How do I contact Utility Billing?: You can contact Utility Billing by phone at (972) 569-1180 or email us at ub@prospertx.gov.

15. I am in need of Ace Portal Support. Who do I contact?: Please contact Utility Billing via email at ub@prospertx.gov or call (972) 569-1180 if you have any questions or need to update any information.

16. What are my watering days?: Please use the Town of Prosper Watering Guidelines to view the current watering schedule. Additional watering guidelines can also be found on the Water Conservation page.

17. How do I check my water usage?: The Ace Portal is a platform where you can view your water usage, pay your bill and receive leak notifications. You can sign up and view it by visiting our Ace Portal page.

18. How do I report an issue with my meter?: If you believe you have a leak or other issue with the meter, please call the Utility Billing Department at (972) 569-1180.

19. How do I request a temporary hydrant meter?: To request a temporary hydrant meter, please fill out the Temporary Hydrant Meter form.

20. I just had my swimming pool built in my backyard, do I need to provide a notice about filling it?: Yes, please email Utility Billing or call us at (972) 569-1180 and notify our department so we can note it on your account.

21. When are my trash & recycling days?: Please visit our Trash & Recycling page to view the schedule.

22. When is bulk trash pickup?: You can find your bulk trash pickup day by visiting the Trash & Recycling page on the Utility Billing department website. You can also refer to the Bulk Trash Calendar for the 2023 Calendar.

23. How do I dispose of bulk waste?: Please refer to the CWD Residential Services Brochure or visit the Trash & Recycling page to learn more about how to dispose of bulk waste.

24. I placed my trash/bulk trash out for pick up and it was not picked up. What should I do?: To report missed trash/bulk trash pick up, please first contact Community Waste Disposal by calling (972) 392-9300. To contact the Town's Utility Billing, please call (972) 569-1180.

25. Is there a trash dump or landfill that we can take trash to ourselves?: Yes, there is a landfill within the City of Melissa, Texas, located at 3820 Sam Rayburn Highway (SH 121). There is a fee to use the landfill. You may not use the Custer Road transfer station in Plano, Texas. For up-to-date costs and hours call (469) 626-4452.

26. We are selling our home, how do I return the trash cans? How does the new owner receive them?: The trash and recycle carts should stay at the address for the new tenants. Our utility billing department advises that you leave them inside the garage for the new tenants. If you have any further questions, please feel free to give our Utility Billing Department a call at (972) 569-1180 or send an email to ub@prospertx.gov.

27. Where can I drop off bulk items?: Every Saturday between 8 a.m. and noon you may drop off extra trash and bulk trash items at 601 W. Fifth St. (Prosper Public Works Center). You must show proof of residency with a current Prosper utility bill.

28. When is yard waste picked up?: Yard waste will be collected weekly on your trash and recycling service day. Leaves and grass clippings must be placed in brown biodegradable bags in order to be recycled. Unlimited tied and bundled brush will also be accepted. Use only biodegradable cotton/jute rope, twine, or string to tie and bundle tree and brush trimmings. Do not bundle tree and brush trimmings with nylon rope, plastic, metal, garden hoses, or other non-compostable materials.

29. Do I need to tie the biodegradable yard waste bag?: Yes, the biodegradable yard waste bag must be tied. Use only biodegradable cotton/jute rope, twine, or string to tie and bundle tree and brush trimmings. Do not bundle tree and brush trimmings with nylon rope, plastic, metal, garden hoses, or other non-compostable materials. Leaves and grass clippings must be bagged, no loose brush will be accepted.

30. I missed trash pick up, can I get an additional trash pickup?

You can call CWD at 972-392-9300 to arrange a pick-up for an extra charge or use Saturday bulk drop-off.

Every Saturday between 8 a.m. and noon you may drop off trash and bulk trash items at 601 W. Fifth St. (Prosper Public Works Center). You must show proof of residency with a current Prosper utility bill.

31. How do I get an additional or replacement trash or recycling cart?: To order additional trash or recycling carts, have excess trash or recycling carts removed, have your carts repaired, or have service issues please call Community Waste Disposal at 972-392-9300, Option 2.

32. What is the process for disposing of junk non-running push mowers, riding mowers, and weed-eaters?: Please remove all gas and oil from the item. The homeowner can place the item for bulk trash pick up on their bulk trash pick up day or use the Saturday drop-off service at the Public Works building located at 601 W. Fifth St between the hours of 8 a.m. and noon. You must show proof of residency with a current Prosper utility bill.

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Building Inspections

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