Help Desk Concierge

A no-charge help desk concierge service for residents experiencing issues with their internet service is being made available by the Town. Residents may call the helpline number (972) 569-1152 or send an email to broadband@prospertx.gov during normal working hours to contact a professional IT troubleshooter. The help desk personnel do not make house calls but can assist residents with some of the more common solutions to internet connection issues.

The Town of Prosper does not provide internet service and is not responsible for outages experienced by the internet service provider (ISP). Residents experiencing outages or interruptions of service will be referred to their ISP for resolution.

For more information, including instructional videos, quick tips, and frequently asked questions about the Town’s broadband service improvements, please visit: https://www.prospertx.gov/broadband-service-improvements/