A no-charge help desk concierge service for residents experiencing issues with their internet service is being made available by the Town. Residents may request assistance via the following methods:
- Fill out an online form here
- Call the helpline number (972) 569-1152
- Send an email to firstname.lastname@example.org
Use any of these options during normal working hours to contact a professional IT troubleshooter. The help desk personnel do not make house calls but can assist residents with some of the more common solutions to internet connection issues.
The Town of Prosper does not provide internet service and is not responsible for outages experienced by the internet service provider (ISP). Residents experiencing outages or interruptions of service will be referred to their ISP for resolution.
For more information, including instructional videos, quick tips, and frequently asked questions about the Town’s broadband service improvements, please visit: https://www.prospertx.gov/broadband-service-improvements/