Keep your Home and Family Safe During Cold Weather
February 26, 2021
Assistance Available for High Water Bills, Water Damage
We know that many residents’ homes were damaged by broken water pipes due to the recent winter storm. The Town is offering assistance to those who were most affected by the winter storm damage.
Leak Adjustment – The Town of Prosper offers a leak adjustment program for residential and commercial customers who experience an unusually high water bill, which is typically due to a water leak. Eligible customers who apply for the leak adjustment will only be responsible to pay for the normal rate of charge for their average monthly usage, plus 50% of the overage. Complete the Unusual/Large Bill Adjustment Request Form here: https://www.prospertx.gov/government/departments/utility-billing/unusual-large-bill-adjustment-request/ You may be required to submit receipts for a water line repair. Contact the Utility Billing Department for more information, or call 972-569-1180.
Plumbing Permit and Inspection Fees Waived – A permit and an inspection will be required for repair or replacement of ruptured water lines. The Town is waiving all permit and inspection fees for plumbing repairs related to the winter storm. Additionally, while plumbers must be registered with the Town, the Town will not collect a fee for the registration. Contact the Building Inspections Department for more information or call 972-346-3502. For a list of plumbing contractors that are registered with the Town for 2021, please visit: https://www.prospertx.gov/plumbing-contractors/
It is important to note that the annual Winter Averaging period to determine sewer rates for the following 12 months concluded on February 13, before the winter storm. Residents can be assured that any excessive water use due to dripping faucets or broken pipes will not affect sewer charges for the following year.
You may be eligible for reimbursement of non-insured expenses for broken pipes or water damage associated with the winter storm. Please visit DisasterAssistance.gov for more information and to apply for assistance.
Town Offers Informational Meetings on Disaster Assistance
Town of Prosper Emergency Management staff will offer two informational meetings for residents and businesses affected by last week’s winter storm damage. Kent Bauer, Emergency Management Coordinator, and Misti Townsend with the Texas Department of Emergency Management, will provide information on state and federal assistance programs, and how to apply. Information for residents will be presented on Wednesday, February 24 at 6pm, and a program for businesses will be offered on February 25 at 6pm. Meetings will be held via Zoom, and everyone is welcome. Visit the Town’s Facebook page for more information.
Disaster Assistance for Residents
Wednesday, February 24, 2021
Join Zoom Meeting
Meeting ID: 849 5567 9335
Disaster Assistance for Businesses
Thursday, February 25, 2021
Join Zoom Meeting
Meeting ID: 840 1210 6105
What To Do If Your Water Line Ruptures
Follow the guidelines below from the Town of Prosper Building Inspections staff if a water line ruptures in your home:
- Shut off your water supply to limit further damage. Each home has a main water shutoff. For many older homes, the shut off is usually located in the flower beds in the front of the house. For many newer homes, the shut off is often located in the garage or utility room. If you need help locating your water shut off, call Public Works at 972-347-9969 or call the after-hours emergency line at 972-832-5812 between the hours of 3pm-7am.
- After shutting off the main water supply, homeowners should open faucets on the main level to drain the water distribution piping in the home. This will help to prevent additional damage.
- Dry and attempt to clean the affected area to prevent further damage.
- Contact a licensed plumber to assess the damage and make the necessary repairs. Homeowners can verify their plumber’s credentials with the Texas State Board of Plumbing Examiners here: https://tsbpe.texas.gov/portfolio/find-a-license-registration/
- It is imperative homeowners are diligent in checking contractor credentials and references.
- A permit and an inspection will be required for repair or replacement of ruptured water lines. The Town is waiving all permit and inspection fees for plumbing repair permits related to storm and power outages. Additionally, while plumbers must be registered with the Town, we do not collect a fee for the registration.
- Emergency repairs can be made prior to obtaining a building permit as long as the contractor applies for a permit on the next business day. The contractor must also leave the repair work accessible for inspection and testing.
For a list of plumbing contactors that are registered with the Town for 2021 and have obtained a trade-specific permit for plumbing, please visit https://www.prospertx.gov/plumbing-contractors/
For more information, please call the Town of Prosper Building Inspections Department at 972-346-3502.
To Help Protect Your Pipes From Freezing:
- Remove garden hoses from outside faucets and insulate them with styrofoam covers or rags.
- Leave faucets running at a trickle. Collect water in buckets or pans for later use to be conservation conscious.
- Leave cabinet doors open, and close all doors and windows to keep heat inside.
- If a water line breaks and you do not know how to shut the water off at the main cut off, call the Town of Prosper Public Works Department:
7:00 am – 3:00 pm – call 972-347-9969
3:00 pm – 7:00am – call 972-832-5812
Trash and Recycling Services
All residential trash/recycling services have been cancelled for the remainder of this week. Curbside trash, recycling and bulk collection will resume service next week, starting Monday, February 22 on the resident’s scheduled pickup day.
Residents may set up to three (3) extra bags of trash that will not fit into your full trash cart next to the cart (not on top), and those will also be collected.
Crews will be servicing trash routes first, then recycle routes. It is possible crews will collect recycling on a different day than your trash collection. Please leave carts out until service is provided and only contact CWD if trash is not collected on your scheduled day next week by calling 972-392-9300, Option 2.
Oncor and CoServ have ceased their rotating outages, and electricity service has been restored to the majority of Prosper residents. The power outages that remain are a result of damage from the winter storm, and are being addressed as quickly as possible.
Library Warming Station Will Open As Needed
The Prosper Community Library Warming Station has closed at this time, as power has been restored in most areas. Town staff will be available to quickly re-open the warming station if there is a need. If long-term shelter needs are required, Town staff will assist with making arrangements through the Red Cross. For questions, please contact Kent Bauer at 469-207-4731 or call Prosper Dispatch at 972-347-2226.
Free wifi is available at the Library, and temporary hot spots are available for checkout.
Prosper’s Water Supply is Safe and Reliable
The Town of Prosper wants to assure residents that the Town’s water supply is safe and reliable during the current winter storm emergency. This is because of robust back-up power sources, as well as the water stored in elevated storage tanks, or water towers. The Town has three levels of protection to preserve our ability to provide water service. Prosper’s water distribution and supply network uses electricity to move water. Both Oncor and ERCOT have assured the North Texas Municipal Water District (NTMWD) that their water systems are considered critical infrastructure, and will not be affected by rolling blackouts. However, should power be interrupted, the Prosper water system has large electric generators capable of keeping water flowing to homes and businesses for several days. Finally, the Town keeps millions of gallons of water in the three elevated storage tanks located throughout Town. That water can be released without any power at all, and will maintain water pressure in the Town for at least 24-48 hours, giving the Town time to make any necessary repairs and for power to be restored.
The Town is aware of nearby communities who are rationing their water supply. These areas have different wholesale water providers than Prosper. At this time, there is no concern about water supply for the Town, and there is no need to boil water. The current demand for water is within the average consumption for this time of year, and well within the Town’s capacity to provide water service.
For questions about the Town’s water supply or to report a water emergency in your home, please contact the Public Works Department at 972-347-9969 between 7am-3pm. Please call the after-hours emergency line at 972-832-5812 between 3pm and 7am.
WiFi Hot Spots Available for Checkout
The Library is offering a limited number of wifi hot spots for checkout to Prosper residents without internet service. Please email email@example.com to check availability.
Prevent Hazardous Conditions
- Turn your sprinkler system OFF to prevent ice on streets, sidewalks and driveways.
- Stay off the roads as much as possible. Use extreme caution if you must drive.
- Residents are cautioned against walking on frozen ponds, lakes, or swimming pools. While the surface may seem stable, ice could be very thin in places and break easily. Be safe and stay off any icy surfaces.
Public Works staff is monitoring the Town’s roads and Town staff are sanding roads on a regular basis. Please contact the Public Works Department if you notice a road that needs attention.
Non-emergency Town Offices are closed through Friday. Library and Parks and Recreation Programs have been canceled or postponed this week. Please check the Town website or Facebook pages for updates.
The Library will reopen for normal hours on Tuesday, February 23.
Don’t leave pets outdoors when the temperature drops. If they must be outside for extended periods of time, ensure they have a warm, dry shelter protected from the elements. Keep food and water dishes in a warm spot so they won’t freeze. Cats and other small wildlife may seek shelter near the warm engines of parked cars, so bang on the hood to scare them away before you start the car.
- Consumers can monitor grid conditions in real time by following ERCOT on Twitter (@ERCOT_ISO) and/or by downloading the ERCOT mobile app available on Google Play and in the Apple Store. Learn more on the ERCOT website: http://www.ercot.com/eea_info/show/26464
- Follow CoServ blog for updates throughout the weekend: https://www.coserv.com/News/CoServ-News/coserv-prepares-for-possible-winter-emergency
- Report power outages to Oncor and monitor updates: https://www.oncor.com/SitePages/OutagesAndWeather.aspx
- Bookmark and follow the Public Utility Commission’s (PUC’s) Storm Resources page at http://puc.texas.gov/STORM/for helpful advice and features like a statewide outage restoration map.
Helpful Contact Information:
- Call 911 if you experience a medical emergency.
- Town of Prosper Public Works – Water Emergencies:
7:00 am – 3:00 pm – call 972-347-9969
3:00 pm – 7:00am – call 972-832-5812
- Coserv: 940-321-7800
- Atmos: 866-322-8667
- Oncor: 888-313-4747
For all other inquiries or questions, please email firstname.lastname@example.org