COVID-19 Frequently Asked Questions

What if I have general questions and don’t know who to talk to?

Send them to Prosper Fire Rescue Division Chief Bill Bonny at

How do I know the information I’m receiving is accurate?

Be smart. Confirm news you hear about COVID-19 by checking the following official websites:

CDC (Centers for Disease Control) website

Texas DSHS (Department of State Health Services) website

WHO (World Health Organization) website

Governor Greg Abbott’s Executive Orders in accordance with Federal Guidelines to Mitigate Spread of COVID-19 in Texas

What are the CDC’s current guidelines on group gatherings?

View the CDC’s website for the latest guidance.

Where can I find public guidance regarding COVID-19 from Collin County?

Check its website for public guidance for COVID-19.

Where can I find public guidance regarding COVID-19 from Denton County?

Check the Denton County website for public guidance for COVID-19

Can I call the state to ask more questions?

Yes, the Department of State Health Services established a COVID-19 Call Center and email box to receive questions from the general public. Email or you can reach the DSHS COVID-19 Call Center by dialing 1-877-570-9779. Their hours are from 7 a.m. to 7 p.m., Monday through Friday. You can also call 2-1-1 Texas. No matter where you live in Texas, you can dial 2-1-1, or 877-541-7905, to access frequently asked questions about COVID-19.