Frequently Asked Questions

COVID-19 (Coronavirus)

Prosper Fire Rescue and Prosper Emergency Management personnel are in constant contact with Collin County Health Care Services, Denton County Public Health, the Texas Department of State Health Services, as well as the CDC in order to monitor the daily local and regional impact and will immediately share any new information with the Town of Prosper, its residents, and the Prosper Independent School District.  Questions may be directed to Prosper Fire Rescue Division Chief, Bill Bonny at (972) 347-2424 or via email at Chief Bill Bonny Learn more here.

Is the Prosper Fire Department hiring?

All openings can be found on the Town of Prosper Human Resources page and also on the TCFP Job Postings page.

How can I add or remove the voluntary $1 monthly donation to the Fire or Police fund from my Utility Bill?

Please contact Utility Billing by phone at (972) 569-1180.

Does the Prosper Fire Department offer CPR classes for residents?

Prosper Fire Rescue is offering Friends and Family CPR classes once a month please click here.

How do I find help installing a child’s car safety seat?

Prosper Fire Rescue has certified car seat installers. You may fill out an online request form or call the Fire Station at (972) 347-2424 to set up an appointment. Please click here for more information.

Can I get my blood pressure checked at the fire station?

Yes, we offer this service free for the community we serve. Keep in mind the firefighter may or may not be in the station when you go. If you have a true emergency, please dial 911.  You can get your blood pressure checked at either of our Prosper Fire Department locations:
Central Fire Station1500 E First St.
Fire Station 21140 S. Teel Pkwy.

What type of fire extinguisher should I have in my home?

A multi-purpose fire extinguisher is best for residential use. Look for the rating to be at least 2A:10B: C on the label. This type of extinguisher can be used on any type of fire and is often referred to as an “A-B-C” extinguisher.

How do I dispose of my old fire extinguisher?

Please click here for more information.

How do I obtain a copy of a fire incident report?

The Town of Prosper is committed to open and responsive government in accordance with the Texas Public Information Act. All requests for public information must be made in writing. Please click here to submit a request online.

You may also submit your request in person at Prosper Town Hall, 200 S. Main St.  Prosper, Texas 75078, or via email.

How do I obtain an EMS incident report?

You may obtain a copy of an EMS incident in which you were involved by contacting Chief Bill Bonny at (972) 347-2424 or in writing to Prosper Fire Department, P.O. Box 307 Prosper, Texas 75078. Please include your name, address, telephone number, date and time of the incident, nature of the incident, and incident location in your request. You must pick up the EMS report in person and provide valid photo identification in order for the report to be released. For patients under the age of 18, only legal guardians with valid photo identification will be allowed to pick up the EMS report. Prosper Fire Rescue will comply with all court-ordered EMS document releases.


All ambulance billing services for Prosper Fire rescue are provided by Emergicon, a third-party billing agency contracted by the Town of Prosper. To contact Emergicon, please call 1-877-602-2060 ext. 1611 or fax 1-800-608-9457 or by email 

Do you host birthday parties or take the fire engine to schools?

We are unable to host birthday parties at the fire station due to the chance of an emergency call. But, we can also visit your location with the fire engine and or ambulance. We also visit schools when requested. If you would like us to visit your child’s class have the teacher, principal, or another school district representative contact the department at 972-347-2424 to make arrangements.

Do you offer Station tours?

Our house is your house!  Prosper Fire Department welcomes tours of the fire stations and trucks. The tours last approximately 30 minutes and include viewing a fire engine, ambulance, firefighting equipment, fire gear, emergency medical equipment, and living quarters. To schedule a tour, complete our online request form or call us at 972-347-2424 during normal business hours or email us.

Who do I talk to about my ambulance bill?

The Prosper Fire Department utilizes a 3rd Party billing service, Emergicon Emergency Medical Consultants for all ambulance billing. They can be reached at (877) 602-2060. You can also visit their website at Emergicon.

How do I dispose of my unused medications or needles?

You can find out information on disposing of expired, or unused medications or needles by visiting the DEA website.  You may also click on this link to find a drug disposal location near you. What to do with used sharps in Texas?

Unused or Expired Prescription Medications: Single-Use Disposal System- Now Available at Prosper Central Fire Station.

Prosper Fire Rescue is now offering SUDS (single-use disposal system) takeaway envelopes as part of an initiative by the University of Houston to help eliminate improper use of prescription drugs.  The SUDS envelopes can be found in a distribution box mounted inside the front door at Central Fire Station 1500 E. First St. These take-away envelopes have a prepaid USPS label that is already addressed to the designated disposal facility.

How do I sign up for Smart911? How do I turn off alerts?

  • Go to and click “sign up today.” You will then be prompted to enter your information.
    • To receive weather alerts, go to the alerts tab located on the right side of the webpage and click “opt-in now.”
    • Enter your notification preferences (email-phone-text) and select how your preference.
  • To opt-out and remove weather alerts, log into your Smart911 account, select “edit alerts” located at the top right of the page. Select and remove the check on “notification preferences.”
  • To remove your Smart911 account, click on “Account settings” in the toolbar at the top of the page, scroll down to the bottom of the page, and select “remove the account.”
  • You can also sign up and remove alerts or accounts on the Smart911 App. The settings tab located at the bottom of the Smart 911 App allows you to complete all edits.