Utility Billing

Annual Winter Averaging (Nov. 15 – Feb. 15)

Winter Averaging occurs each year between November 15 and February 15. Every year, the sewer or wastewater charges assigned to each residential utility account are calculated using the average amount of water used during these three months. That’s because the vast majority of water used in homes during this time period is used indoors. Water used indoors, of course, flows through the sewer system. During the spring, summer and fall, many residential customers use their irrigation systems to water lawns and landscaping. That water, obviously, does not make use of the sewer system. Thus, calculating the sewer charges during those seasons  would not provide an accurate total of water flowing through the sewers. Using the consumption totals between November 15 and February 15 is the best way to determine the most reliable estimate of sewer charges for the year. Of course, fixing leaks, avoiding waste, washing only full loads of clothing or dishes, and limiting car washes at home also help keep consumption down, allowing for a more accurate sewer charge for the year. Residents with swimming pools, large decorative fountains, or other high water-use items should refrain from filling them during the winter averaging period.

If a pool is constructed during the winter months, which is common, the Town will take a consideration to the winter average for a first-time pool fill. Residents who have a new pool or other circumstances can fill out a Winter Averaging Adjustment Application to be considered for an adjustment.

Assisting residents with superior service

Payments may be placed in the drop box outside the building.

The Utility Billing department provides superior customer service for water, sewer, trash, and recycling services to Prosper residents and businesses. To contact the Utility Billing department, please call (972) 569-1180.

Services

Our department is responsible for customer services related to water, sewer, trash, and recycling. This responsibility includes initiating, transferring and terminating services, billing, adjustment requests, account maintenance, work orders, and collection services.

Customers are billed on a monthly basis. The monthly services on the utility bill are fees associated with council-approved rates for water, sewer, trash, recycling, storm drainage and miscellaneous Public Works charges.

If you wish to cancel your utility and trash service, please contact (972) 569-1180.

The Utility Billing Department would be happy to provide a more detailed explanation of your utility bill. Our staff is also available to assist customers with general inquiries and concerns relating to the Town of Prosper utility services. You can contact them by phone at (972) 569-1180.

Temporary Hours of operation:

Monday – Friday:  8:00 a.m. – 5:00 p.m.

Physical Address:

250 W. First Street
Prosper, Texas 75078

Mailing Address:

P. O. Box 307
Prosper, TX 75078

Notice to residents of Artesia Subdivision -The Town of Prosper currently does NOT provide services to Artesia Subdivision.  Water and sewer services are provided by Arcadia Water Management.  You may contact them at (972) 987-4250.

Utility Connection Newsletter

The Utility Connection is provided to Town of Prosper Utility Customers for news and information about utilities and other important Town information.

Utility Connection Newsletter Archive

Applications and Forms:

Residential:

Commercial:

Rates

Contacts

Debby Wildes
Utility Billing Clerk
(972) 569-1027
Josie Ipina
Utility Billing Clerk
(972) 569-1003
Marsa Wages
Utility Billing Clerk/Coordinator
(972) 569-1002
Norma Perez
Utility Billing Administrator
(972) 569-1004