Utility Billing

Assisting residents with superior service

The Utility Billing department provides superior customer service for water, sewer, trash, and recycling services to Prosper residents and businesses.

Notice to Town of Prosper Utility Customers – Printing Error on Utility Bills

An error was made and a duplicate bill for August was mailed to Town utility customers on 09/18/2019. Please disregard the duplicate statement with the billing date of 08/15/2019 and due date of 09/10/2019. The September bill with a billing date of 09/17/2019 and due date of 10/10/2019 is being mailed to customers on Monday 09/23/2019.

Credit Card and Bank Draft customers will only be drafted for the correct September bill due on the regular payment date of 10/10/2019.

Electronic billing customers did not receive a duplicate statement and have received the correct September bill with the billing date of 09/17/2019 and due date of 10/10/2019.

We sincerely apologize for the printing error. Because of this error the Town will be waiving the penalties/late charges for this billing period. Please contact the Utility Billing office at 972-569-1180 or at our email address ub@prospertx.gov with any questions regarding your utility bill.

Services

Our department is responsible for customer services related to water, sewer, trash, and recycling. This responsibility includes initiating, transferring and terminating services, billing, adjustment requests, account maintenance, work orders, and collection services.

Customers are billed on a monthly basis. The monthly services on the utility bill are fees associated with council-approved rates for water, sewer, trash, recycling, storm drainage and miscellaneous Public Works charges.

The Utility Billing Department would be happy to provide a more detailed explanation of your utility bill. Our staff is also available to assist customers with general inquiries and concerns relating to the Town of Prosper utility services. You can contact them by phone at (972) 569-1180.

Hours of operation:

Monday – Thursday:  8:00 a.m. – 5:30 p.m.
Friday:  8:00 am- 5:00 p.m.

Physical Address:

250 W. First Street
Prosper, Texas 75078

Mailing Address:

P. O. Box 307
Prosper, TX 75078

Notice to residents of Artesia Subdivision -The Town of Prosper currently does NOT provide services to Artesia Subdivision.  Water and sewer services are provided by Arcadia Water Management.  You may contact them at (972) 987-4250.

Utility Connection Newsletter

The Utility Connection is provided to Town of Prosper Utility Customers for news and information about utilities and other important Town information.

Utility Connection Newsletter Archive

Applications and Forms:

Residential:

Commercial:

Rates

Contacts

Debby Wildes
Utility Billing Clerk
(972) 569-1027
Josie Ipina
Utility Billing Clerk
(972) 569-1003
Marsa Wages
Utility Billing Clerk/Coordinator
(972) 569-1002
Norma Perez
Utility Billing Administrator
(972) 569-1004