Utility Billing

Assisting residents with superior service

Payments may be placed in the drop box outside the building.

The Utility Billing department provides superior customer service for water, sewer, trash, and recycling services to Prosper residents and businesses. To contact the Utility Billing department, please call (972) 569-1180.


Our department is responsible for customer services related to water, sewer, trash, and recycling. This responsibility includes initiating, transferring and terminating services, billing, adjustment requests, account maintenance, work orders, and collection services.

Customers are billed on a monthly basis. The monthly services on the utility bill are fees associated with council-approved rates for water, sewer, trash, recycling, storm drainage and miscellaneous Public Works charges.

If you wish to cancel your utility and trash service, please contact (972) 569-1180.

The Utility Billing Department would be happy to provide a more detailed explanation of your utility bill. Our staff is also available to assist customers with general inquiries and concerns relating to the Town of Prosper utility services. You can contact them by phone at (972) 569-1180.

Temporary Hours of operation:

Monday – Friday:  8:00 a.m. – 5:00 p.m.

Physical Address:

250 W. First Street
Prosper, Texas 75078

Mailing Address:

P. O. Box 307
Prosper, TX 75078

Notice to residents of Artesia Subdivision -The Town of Prosper currently does NOT provide services to Artesia Subdivision.  Water and sewer services are provided by City of Celina.  You may contact them at (972) 382-3345.

Utility Connection Newsletter

The Utility Connection is provided to Town of Prosper Utility Customers for news and information about utilities and other important Town information.

Utility Connection Newsletter Archive

Applications and Forms:





Debby Wildes
Utility Billing Clerk
(972) 569-1027
Josie Ipina
Utility Billing Clerk
(972) 569-1003
Marsa Wages
Utility Billing Clerk/Coordinator
(972) 569-1002
Norma Perez
Utility Billing Administrator
(972) 569-1004