Unusual/Large Bill Adjustment Request

Unusual/Large Bill Adjustment Request

  • Any residential, commercial, or multi-family customer, who receives a water bill for any given month that is computed on the basis of quantity greater than 300 percent of the average monthly quantity (see back for definition) applicable to such customer, may request an adjustment of the bill. Only one monthly bill out of any series of twenty-four (24) consecutive monthly bills may be adjusted.

  • Definition of Average Monthly Quantity The term “average” monthly quantity applicable to a customer means the average consumption of water to the same premises during the twelve (12) months immediately preceding the month for which an adjustment is sought. If the customer has not been at the premises during the previous twelve (12) months, the application will be held for an additional three (3) billing cycles so the billing official can determine customer’s normal usage pattern. Only one (1) monthly bill out of a series of twenty-four (24) consecutive monthly bills may be adjusted. Review and Consideration of Adjustment Application Upon receiving an adjustment application, the Utility Official will conduct an investigation to determine if a billing or meter reading error occurred. If the investigation reveals that an error occurred, the Utility Official will make an adjustment to correct the error. If the investigation does not reveal an error, the Utility Official will further investigate by considering the customer’s application and other circumstances. If the Utility Official is able to reasonably ascertain that the customer was charged for more than 300% of the average monthly quantity for an unexplained event or unusually large bill, the Utility Official will recompute the bill using the average monthly quantity. Customer will be responsible to pay for the normal rate of charge equal to the customer’s classification using the “average” monthly quantity plus 50% of the overage.