Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Winter Weather FAQ's
7-
Winter Weather FAQ's
- If you are experiencing a power outage, check the Oncor outage map for updates or report an outage by calling 888-313-4747.
- Residents in the CoServ service area should check the CoServ outage map and report an outage by calling 855-938-3496.
-
Winter Weather FAQ's
You can view road conditions and traffic updates on the TxDOT Road Condition Map or follow the Prosper Police Department on Facebook.
-
Winter Weather FAQ's
Turn off your water supply to prevent further damage. Call Prosper Dispatch at 972-569-1000 or dial 911 for assistance.
How can I prevent frozen pipes?
- Insulate outdoor spigots.
- Turn off irrigation systems.
- Allow indoor faucets to drip.
- Open cabinets beneath sinks to allow warm air to reach pipes.
-
Winter Weather FAQ's
Pipes in and around your home are most at risk when temperatures drop below freezing (32°F) and stay below freezing for an extended period. In North Texas, this typically happens during the overnight and early morning hours, but pipes are also vulnerable during days when temperatures remain below freezing.
-
Winter Weather FAQ's
For emergencies, call 911. For non-emergencies, contact the Prosper Police Department at 972-569-1000.
-
Winter Weather FAQ's
Yes, severe weather may cause delays. Updates will be posted on The Town of Prosper's Facebook page.
What do I do if my bins were skipped in error?
Contact Utility Customer Services at usc@prospertx.gov or call 945-234-1924. -
Winter Weather FAQ's
You can sign up for emergency alerts via Rave Alerts, follow the Town of Prosper on Facebook, or check updates on the Town’s website.