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Emergency Communications Officer (911 Dispatch)
Thank you for considering a career as a 911 Dispatcher. Your decision to look into this opportunity speaks to your commitment to serving our community, and we are excited about the impact you can have in this rewarding position. We look forward to welcoming you to Team Prosper!
For questions about the hiring process and recruitment, email one of our recruiters.
- 911 Communications Supervisor: Nikki Wallace, CTO - nwallace@prospertx.gov
- Police Officer: Auldon Barker - abarker@prospertx.gov
- Police Lieutenant: Kevin McGee - kmcgee@prospertx.gov
- High School Diploma or G.E.D., and two (2) years data entry or customer service representative experience; or equivalent combination of education and experience.
- Must obtain Texas Law Enforcement Dispatch Certification within six (6) months from date of employment. Preference may be given to applicants with current certifications.
- Must obtain Emergency Medical Dispatch, TCIC/NCIC, Positron 9-1-1 equipment, and TDD (Telecommunications Device for the Deaf) certifications.
- Must pass a pre-employment drug screening and/or post-offer hearing exam, psychological test, pass written comprehension/ suitability test, and pass background investigation and MVR check.
- The hiring process will also include a series of interviews, which must be successfully completed.
- May be required to possess State of Texas Driver’s License.
The selection and hiring process for a Communications Officer position will involve the following steps:
- Submit a fully completed initial application (resume will not be accepted in-lieu-of).
- Pass the department-administered entrance exam.
- Completion of the department's personal history statement packet (including the submission of any required or requested documents).
- Completion of an extensive background investigation.
- Complete a departmental oral review board.
- Complete a police chief interview.
- Complete a psychological assessment from a department-designated psychologist.
- Complete a Town-designated medical exam and/or subsequent required testing to assure fitness for duty.
- Successfully pass a Town-designated drug screen.
Only qualified applicants will move to the next step after successful completion of the previous step. The entire process may take approximately 2 months.
The Prosper Police Department currently has a ten (10) step pay plan for Dispatch.
Communications Officers advance to the next step every year on the anniversary of their hire date based on their annual evaluation.
Once they reach the top step (Step 10) they will not be able to go any higher but are eligible to receive an annual 1-4% lump sum payment.
Click here to see the Dispatch Step Pay Plan.
Current Salary Ranges:
Communications Officer - $50,273 - $71,177
Communications Lead – $54,496 - $77,542
Communications Supervisor - $63,960 - $88,649
Lateral Communication Officers are eligible to enter up to Step 7 ($64,209) depending upon their qualifications.
Incentive / Differential Pay
- Shift Differential Pay - $100 per month for Communication Officers assigned to the night shift.
- TCOLE Certification Pay -
- Intermediate Telecommunicator Certification - $600 per year.
- Advanced Telecommunicator Certification - $960 per year.
- Master Telecommunicator Certification - $1,500 per year.
Communication Officers work 12 hours shifts (6am – 6pm or 6pm-6am) with every other weekend off.
Shifts bids are done annually based on seniority.
Insurance
Life, health and dental insurance are available to employees, as well as their dependents. For information about Town of Prosper benefits click here.
Vacation
Regular Full-Time Employees
- 0-2 years - 80 hours of vacation
- 2-5 years – 120 hours of vacation
- 5-10 years – 160 hours of vacation
- 10+ years – 200 hours of vacation
Sick Leave
- Regular Full-Time Employees receive 3.7 hours of sick time per pay period for a total of 96.2 hours per year.
Holiday Leave
- Employees are provided 80 hours of Holiday leave each year. This leave is use or lose and must be used by the end of each year.
Military Leave
- Employees engaged in authorized military training will receive full pay and accrue benefits for up to 15 workdays in any one calendar year.
Wellness Incentive Pay
- Employees who voluntarily meet the Town of Prosper’s wellness criteria may be eligible for a physical allowance of $50 per month ($600 per year). For wellness criteria and more information visit page 11 of the current benefits guide.
Tuition Reimbursement
- The Town of Prosper offers Tuition assistance for up to $7,500 a year or no more than 24 college credits. Employees have to have completed at least six (6) months of service and be in good standing to be eligible.
Retirement
- The Town of Prosper is a member of the Texas Municipal Retirement System (TMRS) and all regular employees are enrolled in this system.
- Personnel contribute 7% of their salary into their retirement with the Town of Prosper matching 2 to 1.
- The only way to receive the Town’s 2 to 1 match is to retire from TMRS.
- Members are 100% vested in the retirement system after 5 years.
- Employees are eligible for retirement at an age with 20 years of service or at age 60 with 5 years of service.
TMRS Restricted Service time.
- Bring your prior experience to TMRS. Restricted prior service credit provides time credit for your active-duty military service or previous full-time employment with any U.S. public employer, including federal, state, county, or city.
- There is no limit on the amount of time credit you can be granted. See the TMRS website here or contact Town of Prosper Human Resources for further information.
Town of Prosper employees also have access to traditional deferred compensation plans (457) and Roth IRAs through MissionSquare Retirement Corporation. click here for more information.
Completion and submittal of a Personal History Statement (PHS) is a vital step in the hiring process.
- The PHS requires an extensive amount of biographical information and various documents to be completed. The background investigation will include examination of police, education, financial and military records.
- The background investigator will conduct interviews with your family members, friends, neighbors, co-workers, and supervisors.
- We recommend interested applicants review the PHS and start collecting information and required documents early. Some documents such as school transcripts may require time if they have to be ordered.