Navigating ACE Portal and Setting Alerts
First, log on to the Portal and select "Sign up now."
Your email address and cell phone number must be up to date with the records on file with Utility Billing. Please email Utility Billing or call 972-569-1180 if you have any questions or need to update any information.
Enter your email address and select "Send verification code."
You will receive your verification email, which will remain active for 5 minutes.
Enter the verification code, password, account number, zip code and name as it appears on your bill.
After you complete the initial setup, you are ready to navigate the dashboard and set up alerts.
To receive email and text alerts, select "Sign Up" in the notifications area.
Toggle to receive leak and usage notifications via email and/or text message and select save.
Select "Water Profile" and enter basic information about your home and select save.
Select "Water" and enter information about your washing machine, pool, showers, faucets and toilets. Select save.
Select the "Usage" tab to view your daily usage with different scenarios.
Please note that current usage is updated several times a day.
Select the "Ways to Save" tab to show ways to save on overall water consumption.
Select the "Settings" tab to make updates to notifications and to answer water profile questions.
Paying Your Bill with the ACE Portal
The "Top Actions" sidebar in the Ace Portal gives access to pay through the Town's online payment portal, update profile information, view daily usage and view savings options.
After selecting, "Pay My Bill," users will see the following online payment portal login.